Qualitative Data Request

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

08-01-2024

Date Range End

08-31-2024

Product Name(s)

Sitewide Content, Accessibility, and Information Architecture

Product Description

Our team works on the static content across VA.gov. We'd like to look at 1 month of Medallia data for the following urls, which have all had the lowest experience ratings on DOMO in the past. This can help us determine what changes we may need to make to the pages to improve the user experience.

Survey URL(s), key term(s), case category or type

Everything under and including:

/education/survivor-dependent-benefits/ /contact-us/ /health-care/order-medical-supplies/ /resources/the-pact-act-and-your-va-benefits/ /resources/how-to-check-in-with-your-smartphone-for-some-va-appointments/ /resources/managing-your-vagov-profile/ /resources/vetext-for-va-health-care-reminders-and-updates/ /resources/reimbursed-va-travel-expenses-and-mileage-rate/ /resources/signing-in-to-vagov/ /resources/verifying-your-identity-on-vagov/ /resources/commissary-and-exchange-privileges-for-veterans/ /resources/my-healthevet-on-vagov-what-to-know/ /resources/getting-urgent-care-at-va-or-in-network-community-providers/ /resources/eligibility-for-community-care-outside-va/ /resources/privacy-and-security-on-vagov/ /resources/getting-emergency-care-at-non-va-facilities/ /resources/helpful-va-phone-numbers/ /resources/your-intent-to-file-a-va-claim/ /resources/find-apps-you-can-use/ /resources/choosing-a-decision-review-option/ /resources/how-to-file-a-va-travel-reimbursement-claim-online/ /resources/va-accredited-representative-faqs/ /resources/veterans-affairs-servicing-purchase-vasp-program-faqs/ /resources/how-to-check-your-va-claim-appeal-or-decision-review-status-online/ /resources/what-your-claim-status-means/ /resources/how-to-change-your-legal-name-on-file-with-va/ /resources/how-to-access-my-healthevet-on-vagov/ /resources/what-does-burial-in-a-va-national-cemetery-include/ /resources/what-if-i-cant-sign-in-to-vagov-because-my-password-doesnt-work/ /resources/how-to-get-community-care-referrals-and-schedule-appointments/ /resources/how-to-get-help-with-concerns-at-a-va-health-facility/ /resources/how-to-set-up-direct-deposit-for-va-travel-pay-reimbursement/ /resources/vas-duty-to-assist/ /resources/can-i-get-a-replacement-gi-bill-benefit-certificate-of-eligibility/ /resources/how-to-report-the-death-of-a-veteran-to-va/ /resources/va-debt-management/ /resources/military-sexual-trauma-and-disability-compensation/ /resources/how-to-change-direct-deposit-information-for-va-benefits/ /resources/how-we-determine-your-percentage-of-post-911-gi-bill-benefits/ /resources/creating-an-account-for-vagov/ /resources/about-our-va-community-care-network-and-covered-services/ /resources/direct-deposit-for-your-va-benefit-payments/ /resources/change-your-address-on-file-with-va/ /resources/combat-related-special-compensation-crsc/ /resources/does-va-cover-nursing-home-assisted-living-or-other-long-term-care/ /resources/in-state-tuition-rates-under-the-veterans-choice-act/ /resources/can-i-be-buried-in-arlington-national-cemetery/ /resources/claim-status-tool-faqs/ /resources/va-health-care-income-limits/ /resources/how-to-download-and-open-a-vagov-pdf-form/ /resources/compare-va-education-benefits/ /resources/evidence-to-support-va-pension-dic-or-accrued-benefits-claims/ /resources/getting-care-through-the-foreign-medical-program/ /resources/how-to-get-your-medical-records-from-your-va-health-facility/ /resources/can-i-plan-ahead-for-my-burial-in-a-va-national-cemetery/ /resources/government-headstones-and-markers-faqs/ /resources/presumptive-cancers-related-to-burn-pit-exposure/ /resources/what-should-i-do-if-i-got-a-letter-about-suspended-pension-debt/ /resources/your-civil-rights-and-how-to-file-a-discrimination-complaint/ /resources/ds-logon-faqs/ /resources/montgomery-gi-bill-refunds/ /resources/verify-school-enrollment-for-dea-benefits/ /resources/decision-reviews-faqs/ /resources/non-compensable-disability/ /resources/reimbursement-of-non-va-prescriptions-or-medical-expenses/ /resources/should-i-create-a-logingov-or-idme-account-to-sign-in-to-vagov/ /resources/will-i-get-monthly-housing-allowance-mha-during-school-breaks/ /resources/can-i-get-free-health-care-and-prescriptions-as-a-veteran/ /resources/how-to-file-a-va-foreign-medical-program-claim/ /resources/mental-health-copay-exemptions/ /resources/va-tier-1-copay-medication-list/ /resources/what-your-decision-review-or-appeal-status-means/ /resources/how-are-pension-benefits-and-disability-compensation-different/ /resources/how-to-get-free-language-assistance-from-va/ /resources/waivers-for-va-benefit-debt/ /resources/how-do-i-change-my-name-in-my-deers-record/ /resources/how-your-reason-for-withdrawing-from-a-class-affects-your-va-debt/ /resources/regional-processing-office-addresses-for-gi-bill-applications/ /resources/requesting-a-replacement-government-headstone-or-marker/ /resources/can-i-get-a-loan-through-my-va-life-insurance-policy/ /resources/separation-health-assessment-for-service-members/ /resources/will-i-have-to-pay-back-the-gi-bill-benefits-i-used-if-i-fail-a-class/ /resources/are-service-dogs-allowed-in-va-facilities/ /resources/veteran-identification-card-vic-faqs/ /resources/whats-a-veteran-health-id-card-vhic-and-how-do-i-get-one/ /resources/getting-a-gi-bill-extension/ /resources/gi-bill-wave-faqs/ /resources/choosing-between-urgent-and-emergency-care/ /resources/connected-apps-faqs/ /resources/deciding-how-much-life-insurance-to-get/ /resources/gi-bill-and-other-va-education-benefit-payments-faqs/ /resources/how-do-i-get-college-credits-for-my-military-service/ /resources/request-a-discharge-upgrade-or-correction/ /resources/what-does-it-mean-to-verify-my-identity-and-why-do-i-have-to-do-it/ /resources/how-va-education-benefit-payments-affect-your-taxes/ /resources/why-is-va-updating-its-online-terms-of-use/ /resources/life-insurance-if-you-have-preexisting-conditions/ /resources/onet-interest-profiler-career-assessment/ /resources/what-if-i-dont-have-a-bank-account-but-i-want-to-use-direct-deposit/ /resources/can-i-verify-my-identity-in-person-for-my-logingov-account/ /resources/how-to-change-your-address-in-your-vagov-profile/ /resources/submitting-a-financial-status-report-va-form-5655/ /resources/the-pact-act-and-your-va-benefits-esp/ /resources/the-pact-act-and-your-va-benefits-tag/ /resources/about-electronic-health-information-sharing-at-va/ /resources/can-i-call-va-to-reset-my-logingov-or-idme-password/ /resources/requesting-a-virtual-hearing-for-a-board-appeal/ /resources/va-covid-19-debt-relief-options-for-veterans-and-dependents/ /resources/copay-exemptions-for-american-indian-and-alaska-native-veterans/ /resources/covid-19-testing-at-va/ /resources/how-can-i-verify-my-identity-on-vagov-if-i-live-outside-the-us/ /resources/how-we-determine-your-post-911-gi-bill-coverage/ /resources/hearing-coordinators-for-the-board-of-veterans-appeals/ /resources/how-can-i-find-a-va-facility/ /resources/approved-fields-of-study-for-the-stem-scholarship/ /resources/can-i-use-my-va-education-benefits-to-pay-for-preparatory-courses/ /resources/gi-bill-enrollment-verification-faqs/ /resources/can-i-get-a-copy-of-my-education-decision-letter/ /resources/will-i-get-monthly-housing-allowance-mha-during-school-breaks/ /resources/what-to-bring-to-create-your-online-sign-in-account/ /resources/does-va-cover-indian-health-service-or-tribal-health-programs-care/ /resources/monkeypox-information-for-veterans/ /resources/what-should-i-bring-to-my-health-care-appointments/

Sub URLs

Yes

File Delivery Format

All in one file, on one tab

Word Cloud

None

VA Email Address(es)

randi.hecht@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

department-of-veterans-affairs / va.gov-team