department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
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Support: Review New Support Tickets [S11] #92377

Closed jknipes closed 3 weeks ago

jknipes commented 1 month ago

User Stories

As a VFS team member, I need someone to respond to my support requests I submit through the Platform Website footer, So I can get the answers I need to questions I have.

As a Platform team content SME, I need assistance from the Platform Content team to help write content for the Platform website, So that I know the content is following the style guide and using best practices.

As a Platform Content team member, I need to review all support requests about the Platform website, So that our team can respond to the customer and help troubleshoot issues as needed.

Acceptance Criteria

Other Info

Support tickets board: https://github.com/department-of-veterans-affairs/va.gov-team/projects/16

Instructions for handling support tickets: https://vfs.atlassian.net/wiki/spaces/CIT/pages/2448588801/Website+Support+Tickets+-+Recommended+Process

Data tracking info: https://vfs.atlassian.net/wiki/spaces/CIT/pages/2282979860/KPIs+-+Content+Support

jknipes commented 3 weeks ago

work complete, closing as Done