[Congressional] V12126054 Due 10/7/24 Rep Comer

ATMiddleton commented 1 week ago

Issue Description

Veteran has been restricted from using ID.me and Login.gov because veteran is receiving an error code 106.

https://app.slack.com/client/T03FECE8V/C02BS78NYRM

Tasks

[x] Review congressional correspondence
[x] Resolve issue
[ ] Notify Veteran and congressional correspondence channel of solution.

Acceptance Criteria

[ ] Veteran issue will be resolved or responded to with final answer to issue
[ ] Congressional Correspondence will receive details of the resolution

How to configure this issue

[ ] Attached to a Milestone (when will this be completed?)
[ ] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
[ ] Labeled with Type (bug, request, discovery, documentation, etc.)

Kimberley2023-CSM commented 6 days ago

9/10/24: Sent details to the EVSS team to review and resolve. Jeremy is OOO, back up is Chris. Dale was included on email.

Kimberley2023-CSM commented 4 days ago

9/11/24: Chris responded confirming the EVSS team is able to resolve this issue. Awaiting status update.

Kimberley2023-CSM commented 6 hours ago

9/17/24: Reached out to Chris, from EVSS team for a status update on case. Awaiting response.

Kimberley2023-CSM commented 5 hours ago

Update 9/17/24: The veteran had duplicate corporate records as well as duplicate BIRLS records. This was resolved as of yesterday, 9/16. EVSS has sent e-mail communication to the veteran informing them that the issue the veteran was experiencing should be resolved and requested confirmation. We have not received a response at this time. We will continue to reach out to the veteran in hopes they will provide confirmation that this issue is resolved for them. Since the case isn’t due until October 7th, I will not close it out until we receive confirmation from the Veteran that it is resolved. I will check in periodically for the confirmation unless you respond first.

department-of-veterans-affairs / va.gov-team