Staging Review finding: Unclear modal verb in "Debt and bill overview"

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Product Information

Team: Debt Resolution Product: Debt Portal Feature: Payment History MVP

Findings details

VA.gov Experience Standard - issue: User encounters content that does not meet best practices. VA.gov Experience Standard - category: Comprehension Launch-blocking: No Design System review: No Collab Cycle Reviewer: @kkitagawa-bosch (content)

Description

Under the "Debt and bill overview" header is the following "Any payments you may have made will not be reflected here until our systems are updated with your next monthly statement." I recognize in other places on this page why the "may have" or "might have" are valuable qualifiers, but in this particular sentence it's just confusing and unclear.

Recommended action

Remove the modal so the copy just reads: "Any payments you have made will not be reflected here until our systems are updated with your next monthly statement."

References

Accessibility Defect Severity: N/A
WCAG Success Criteria: N/A
Modality: N/A
Design System Component: N/A
Design System Pattern or Template: N/A
Design System Foundation: N/A
Content Style Guide: Content principles
Context: N/A

Next Steps for the VFS Team

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[ ] Close this ticket when the issue has been resolved or validated by your Product Owner.

department-of-veterans-affairs / va.gov-team