As a Customer Success Manager, I need to implement a prioritization system for backlog cases so that high-priority cases are addressed first, and overall backlog is reduced.
Tasks
[x] Create a list of priority categories (e.g., critical, high, medium, low).
[x] Review all open backlog cases and assign priority levels.
[x] Set up a workflow for addressing critical and high-priority cases first.
[x] Communicate the new prioritization system to the team.
Acceptance Criteria
[x] The backlog is groomed regularly to identify high-value and high-priority items.
[x] Support team members are assigned to prioritize backlog cases
[x] Backlog is reduced to acceptable amount
[x] Document procedure to maintain backlog at acceptable amounts
How to configure this issue
[ ] Attached to a Milestone (when will this be completed?)
[ ] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
[ ] Labeled with Type (bug, request, discovery, documentation, etc.)
Kimberley2023-CSM
commented
1 month ago
Issue Description
As a Customer Success Manager, I need to implement a prioritization system for backlog cases so that high-priority cases are addressed first, and overall backlog is reduced.
Tasks
Acceptance Criteria
[x] Document procedure to maintain backlog at acceptable amounts
How to configure this issue
product support,analytics-insights,operations,service-design,Console-Services,tools-fe)backend,frontend,devops,design,research,product,ia,qa,analytics,contact center,research,accessibility,content)bug,request,discovery,documentation, etc.)