[SPIKE] Consider unmoderated study to solicit quick feedback on content changes

[benbrasso-agile6]

Tasks

• [x] Think about: what concerns or questions about the content do we have about 1 or more of the low-fi wireframes? E.g., will Veterans understand what to do based on this content?
• [x] Consider unmoderated study to solicit quick feedback on content questions. Could we do a study to get answers to these questions?

[benbrasso-agile6]

Please add your planning poker estimate with Zenhub @cgednalske

[benbrasso-agile6]

@cgednalske point this one pls before sprint planning

[cgednalske]

Proposing an unmoderated survey to allow us to gather data that can inform a) any design iterations that need to be made before piloting this change and b) in-person questions we'd like to ask at facilities. We can also check if there is a possibility of sending a survey to staff as well, to similarly gather data that can inform our in-person questions and allow us to really dig into the problem space.

Note: Contents of proposed structure may change - working with @benbrasso-agile6 to understand how this survey can incorporate questions that will support the in-person questions.

Overview of survey contents:

• General questions for Veterans who have used check-in
• Questions to check effectiveness of content changes on specific pages

Example of proposed survey setup (Veteran-facing):

Include our disclaimer about how we won’t judge opinions and want to hear them.

Part 1: General questions about past use of online check-in

• We’ll start with a few general questions about online check-in.

  • Have you used online check-in in the past to check in for a medical appointment at your VA health facility?
  • Tell us about your experience using online check-in. (ask to include facility name?)
  • How would you rate your experience using online check-in?
  • Tell us about your experience interacting with staff when using online check-in. (ask to include facility name?)
  • How would you rate your experience interacting with staff when using online check-in?
  • Is there anything you would change about the online check-in process?
  • How likely are you to recommend online check-in to a friend or family member?

Part 2: Specific questions about the pages that have changed

• Now we’d like you to review a few screens and answer some questions.

  • Image 1 (sign in page): Imagine you just started Check-in and arrived on this page.

  • Tell us your interpretation of this page.

  • Do you have any additional comments about this page you’d like to share?

  • Image 2 (confirmation page): Next, imagine you answered a variety of questions about your contact information and then arrived on this page.

  • Tell us your interpretation of this page.

  • Based on the information provided on this screen, have you completed online check-in in this scenario?

  • Is there anything else you need to do? If so, what?

  • Do you have any additional comments about this page you’d like to share?

Part 3: Follow-up

• Do you have any other comments you would like to share about online check-in or the screens/pages you reviewed during this activity?

• Thank you for your participation and feedback!

[cgednalske]

@benbrasso-agile6 we good to close this? Info above is just a starting base for questions.

[benbrasso-agile6]

Yep yep, plan is looking awesome