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department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
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Access to Datadog docs are a bit confusing #93033

Open DanielMiller-agile6 opened 2 days ago

DanielMiller-agile6 commented 2 days ago

Description

While attempting to access Datadog dashboards, I found this page in platform docs: https://depo-platform-documentation.scrollhelp.site/developer-docs/get-access-to-datadog

I skipped to "step two" as described by the docs and created a ticket via "YourIT". After a few days, I was told that I was denied for elevated privileges, and should just use my Okta account to access dashboards. I didn't realize that I already had an Okta account.

Maybe I misunderstood the docs, or maybe they're out of date? Otherwise, maybe there should be another section about "general VFS team access" that just mentions the requirement of an Okta account and PIV in order to have "read" access to Datadog. Are these the general access privileges that most people will need for product teams (i.e. non-DevOps team members)?

Relevant URLs

https://depo-platform-documentation.scrollhelp.site/developer-docs/get-access-to-datadog

Ticket I was working on: https://github.com/department-of-veterans-affairs/va.gov-team/issues/82686

Which type of team are you on? (Platform team, VFS team, or Leadership)

MyVA

jknipes commented 1 day ago

Hi @DanielMiller-agile6 , thanks for your content suggestions. The Platform Content team will review your request and put it in our backlog to refine for next steps.