[BE, PM] 10-10EZ - Zero silent failures: End-to-end system failures

[hdjustice]

Benefit to the Veteran

As a Veteran, I want to be notified when there is a fatal error with my application and the submission failure email fails, so that I can make any necessary changes for a successful submission.

Reference

• EZ zero silent failures checklist

Scope

To ensure we account for all fatal errors that can occur for the 10-10EZ form, we need to confirm the process for when a fatal error occurs within VES and how that is handled. We also need to document how errors are handled when each system in the end-to-end path fails, in maintenance or completely down (this includes retries process). All this should be documented in a diagram, as well as obtaining the VES process in writing.

Tasks

• [ ] Reach out to Joshua Faulkner on VES team to understand the process of what happens when 10-10EZ fails after a successful receipt from VA.gov
• [ ] Obtain this VES process in writing
• [ ] Create and/or update the Submission flow to include the end-to-end error handling
• [ ] Review with team for accuracy

Acceptance Criteria

• End-to-end submission flow, including error handling, is documented and shared with the team.

[hdjustice]

Sent email to Joshua Faulkner requesting written confirmation of what happens when a submission is received from VA.gov, but encounters a fatal error within VES. Response:

The system does not resolve a fatal error, that is the exact definition of a fatal error, you cannot recover from it.

Errors that are fatal/unrecoverable are moved into a manual workflow for the staff to take action on the application submission. Most of the scenarios are expected and intentional, especially in the anonymous submission route; but unexpected errors also follow that same flow.