Agile6MSkinner commented 1 month ago

Request the Contact Center Review

Description

VBA regional offices modernized pages bring additional functionality and context to the regional office facility pages for the veteran benefits administration. Editors have the ability to add detailed information about the services offered at their facilities, in addition to things like parking instructions and detailed contact information. Collaboration Cycle Ticket

Launch Date

The modernized pages have already begun rolling out. The facilities themselves are responsible for performing the updates, so more pages will continue to come online as editors perform the necessary steps. Editors are undergoing training in cohorts and we are currently training the third cohort in four sessions.

Version Number

The product guide version is the 9/19/24 update

Product Guide

Facility-Locator-product-guide-updated 09.19.24.docx

Product Video

n/a

Product Video Transcript

n/a

Acceptance Criteria

[ ] Platform: Contact Center QA has been completed
[ ] Platform: Contact Center sends artifacts to appropriate contact centers
[ ] Platform: Platform Collaboration Point Tracker is updated

starlow00 commented 1 month ago

The draft looks good. Sending for VEO review.