department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
281 stars 201 forks source link

[Design] Wireframe for when when the selected provider doesn't have their time slots open to EPS/WellHive #93373

Open benbrasso-agile6 opened 1 week ago

benbrasso-agile6 commented 1 week ago

Task Description

There will be scenarios where some PTs (or other providers) don't open their time slots to EPS/WellHive. The program decided that that's okay and that Veterans should still be able to call and schedule their first appointment. What pages need to be changed or created to support this flow? For example, they wouldn't be selected a date and time. But, they would need to, 1) review the provider, and 2) have a way to contact the provider (e.g., phone number).

Make sure to include information about, 1) provider doesn't offer online scheduling, and 2) this will become an upcoming appt when the external provider reaches out to VA.

Acceptance Criteria

Deliverables


How to configure this issue

benbrasso-agile6 commented 1 week ago

Please add your planning poker estimate with Zenhub @cgednalske

benbrasso-agile6 commented 3 days ago

Adding 1 pt for Christina, since this task will be primarily assigned to Ciera