Analytics Implementation or QA Support for [Chatbot Platform Team - Skill Tracking Analytics]

[alexperson-tw]

Google Analytics Implementation Request

Please provide the following details for this request

• Team Name

  • Chatbot Platform Team

• Poduct Name

  • VA Chatbot

• When is the launch date?

  • ASAP

• Provide the link(s) for Product/Page urls

  • https://staging.va.gov/contact-us/virtual-agent/

• What Events need to be tracked? NOTE: Design System Components are automatically tracked and should be used whenever possible to avoid custom configuration

Skill entry events

• Desired change: We would like to add an additional "topic" attribute to our existing skill entry tracking events:

  • api-name: "Chatbot Skill Entry - va_vha_healthassistant_bot"
  • api-status: "successful"
  • event: "api_call"
  • topic: "va_vha_healthassistant_bot"

• How to trigger a skill entry event: Using our Prescriptions skill as an example, this event is generated whenever a user starts a chat, types "refill rx", successfully completes the sign-in process with test user, triggering the first message from our Prescriptions bot (message captured in screenshot below):

Link clicks

• Desired change: We would like to add an additional "topic" attribute to our existing link click tracking events:

  • event: "chatbot-resource-link-click"
  • link: "https://www.myhealth.va.gov/mhv-portal-web/home"
  • linkText: "My HealtheVet"
  • topic: "va_vha_healthassistant_bot"

• How to trigger link click tracking event: Using the My HealtheVet presented to the user as the first link as an example, the following event is generated whenever a user starts a chat, types "refill rx", successfully completes the sign-in process with test user, and clicks the My HealtheVet link from the first message in our Prescriptions skill (message captured in screenshot above):

  • [If this is a funnel, insert each step's URL - pages visible depending on the applicant's answers should be marked accordingly]

  • [Insert other interactions - please review the Design System Components and GA Data Dictionary to make sure these interactions aren't already tracked]

• If applicable, what test users are needed? NOTE: Do not put staging credentials in this ticket; store or reference them in a .md file in the va.gov-team-sensitive repository -Stored in chatbot folder in va.gov-team-sensitive repository

• Any additional comments

  • [Insert comments]

Please leave the following blank

Acceptance criteria

• [ ] All appropriate issue tagging is completed
• [ ] QA has been completed
• [ ] Events have been added to Product and Benefit Hub Content Groups

Additional information

Please refer to Platform Collaboration Cycle or the Analytics Request Touchpoint on Platform website for more information about the Collaboration Cycle.

[johnny-jesensky-adhoc]

Thanks for submitting this @alexperson-tw -- we'll review this, along with the other Chatbot requests we have in our backlog.