When drafting a new message, the user must save or delete a draft of the message in order to visit the contact list. If a user chooses to save the draft message, they are not able to return to the message they drafted after updating the contact list. Selecting back on the contact list sends the user back to a blank new-message page rather than to the message being drafted before.
Link, screenshot or steps to recreate
1. From Messages, select Start a new message.
2. On the following page, select the "Continue to start message" button
3. Fill in all of the required fields on the new message page.
4. Select the "save draft" button
5. Expand the "If you can't find your team" additional info component and visit the "Show more teams in your contact list" link
6. Select more teams and select Save contact list
7. Select Back
8. You'll be taken to the "Only use messages for non-urgent needs" page, rather than the draft email you just created.
Recommended action
Update the routing for "back" if a message has been saved as a draft, to ensure that users can access the draft message they just created.
References
Accessibility Defect Severity: N/A
WCAG Success Criteria: N/A
Modality: N/A
Design System Component: N/A
Design System Pattern or Template: N/A
Design System Foundation: N/A
Content Style Guide: N/A
Context: User flow
Next Steps for the VFS Team
[ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members with any questions or to get help validating the issue.
[ ] Ticket ownership: If you believe that this issue is out of scope, not your team's responsibility, or a Design System issue, comment and tag @platform-governance-team-members on your team channel in Slack to provide an explanation and who you believe is responsible. The Governance team will follow up.
[ ] Close this ticket when the issue has been resolved or validated by your Product Owner.
lichellebain
commented
1 month ago
Need help? Please review how to read a Staging Review ticket. Tag
@platform-governance-team-memberson Slack if you need further assistance.Product Information
Team: vfs-mhv-secure-messaging Product: MHV Secure Messaging Feature: Contact List
Findings details
VA.gov Experience Standard - issue: User can't determine next steps in a flow. VA.gov Experience Standard - category: Findability Launch-blocking: No Design System review: No Collab Cycle Reviewer: @erinrwhite (IA)
Description
When drafting a new message, the user must save or delete a draft of the message in order to visit the contact list. If a user chooses to save the draft message, they are not able to return to the message they drafted after updating the contact list. Selecting
backon the contact list sends the user back to a blank new-message page rather than to the message being drafted before.Link, screenshot or steps to recreate
1. From Messages, select Start a new message. 2. On the following page, select the "Continue to start message" button 3. Fill in all of the required fields on the new message page. 4. Select the "save draft" button 5. Expand the "If you can't find your team" additional info component and visit the "Show more teams in your contact list" link 6. Select more teams and select Save contact list 7. Select Back 8. You'll be taken to the "Only use messages for non-urgent needs" page, rather than the draft email you just created.Recommended action
Update the routing for "back" if a message has been saved as a draft, to ensure that users can access the draft message they just created.
References
Next Steps for the VFS Team
@platform-governance-team-memberswith any questions or to get help validating the issue.@platform-governance-team-memberson your team channel in Slack to provide an explanation and who you believe is responsible. The Governance team will follow up.