Request the Contact Center Review

What this form is for

Use this template to request a Contact Center review of your product.

Please review the Self-service Product Guide Template link and the Contact Center Review How to link

Description

The existing sign in page and the sign in modal are where we are making changes. These are where veterans who sign in from VA.gov and other VA online services sign into their VA account for a personalized experience. We are making some visual and content changes to highlight the deprecation of the MHV and DS Logon sign in methods, but the page and modal will still work the same as present.

Launch Date

Sometime between ASAP and not later than Oct 31.

Version Number

Please provide the version number of the guide and/or video.

Product Guide

Please provide product guide link We aren't sure if there is an existing product guide for the sign in page or sign in modal. If your team has information on that we'd appreciate it. We are happy to update that or to put one together if we conclude that one doesn't exist.

Product Video

Please provide product video link

Product Video Transcript

Please provide product video transcript link

Acceptance Criteria

[ ] Platform: Contact Center QA has been completed
[ ] Platform: Contact Center sends artifacts to appropriate contact centers
[ ] Platform: Platform Collaboration Point Tracker is updated

Additional information

Please refer to Platform Collaboration Cycle or the Contact Center Review Touchpoint on Platform website for more information about the Collaboration Cycle.

department-of-veterans-affairs / va.gov-team

Contact Center Review for Identity Team - Sign in page changes #93754