department-of-veterans-affairs / va.gov-team

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Qualitative Data Request #93770

Closed RLHecht closed 1 month ago

RLHecht commented 1 month ago

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

09-19-2024

Date Range End

09-25-2024

Product Name(s)

CAIA

Product Description

All our R&S pages and a campaign landing page around the sign-in changes

Survey URL(s), key term(s), case category or type

/initiatives/prepare-for-vas-secure-sign-in-changes/ /sign-in-changes /resources/creating-an-account-for-vagov/ /resources/signing-in-to-vagov/ /resources/how-to-access-my-healthevet-on-vagov/ /resources/how-can-i-verify-my-identity-on-vagov-if-i-live-outside-the-us/ /resources/privacy-and-security-on-vagov/ /resources/verifying-your-identity-on-vagov/ /resources/what-if-i-cant-sign-in-to-vagov-because-my-password-doesnt-work/ /resources/what-does-it-mean-to-verify-my-identity-and-why-do-i-have-to-do-it/ /resources/how-does-multifactor-authentication-differ-from-identity-verification/ /resources/how-to-create-a-logingov-account-for-va/ /resources/how-to-create-an-idme-account-for-va/ /resources/how-to-verify-your-identity-for-your-idme-account/ /resources/can-i-get-a-logingov-or-idme-account-if-i-dont-have-a-mobile-phone/ /resources/creating-an-account-for-vagov-esp/ /resources/how-to-verify-your-identity-for-your-logingov-account/ /resources/signing-in-to-vagov-esp/ /resources/what-to-bring-to-create-your-online-sign-in-account-esp/ /resources/verifying-your-identity-on-vagov-esp/ /resources/can-i-verify-my-identity-in-person-for-my-logingov-account/ /resources/can-i-call-va-to-reset-my-logingov-or-idme-password/

Sub URLs

No

File Delivery Format

All in one file, on one tab

Word Cloud

None

VA Email Address(es)

randi.hecht@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

newworld2616 commented 1 month ago

Hello, I have shared the requested data. Let me know if you have any questions. Thank you.