[Discovery] How to recover when a text message fails on Travel Pay Submission

loripusey commented 4 weeks ago

During the Zero Silent Failure investigation, it was revealed that we could have some in the Travel Pay integration. The zero silent failures comes from if the claim creation fails and the text message fails.

This ticket is discovery on how we can mitigate this failure.

User Story

As a Veteran, I want to know that my claim creation has failed, so that I can take actions to remediate that and submit my claim.

By the Numbers

Date range:Jan 1, 12:00 am – Sep 30, 11:59 pm, ~9 months 47 failed text messages

we have logs for 24 (out of the window of log retention), all 24 the claims the claims were successfully made.

Questions to answer

[ ] How can track when both the claim fails and the text fails
[ ] Can we better understand the error to why the text message fails?
[ ] How can use VA notify to explore other avenues of notifications?
[ ] Can we retry the text after a certain waiting period

Acceptance Criteria

[ ] Answers the questions
[ ] Figure out next steps.

loripusey commented 2 weeks ago

@kristenmcconnell FYSA

lee-delarm6 commented 1 day ago

Rough guess, 2 points @kanchanasuriya , what do you think?

department-of-veterans-affairs / va.gov-team