During the Zero Silent Failure investigation, it was revealed that we could have some in the Travel Pay integration. The zero silent failures comes from if the claim creation fails and the text message fails.
This ticket is discovery on how we can mitigate this failure.
User Story
As a Veteran, I want to know that my claim creation has failed, so that I can take actions to remediate that and submit my claim.
By the Numbers
Date range:Jan 1, 12:00 am – Sep 30, 11:59 pm, ~9 months
47 failed text messages
we have logs for 24 (out of the window of log retention), all 24 the claims the claims were successfully made.
Questions to answer
[ ] How can track when both the claim fails and the text fails
[ ] Can we better understand the error to why the text message fails?
[ ] How can use VA notify to explore other avenues of notifications?
[ ] Can we retry the text after a certain waiting period
During the Zero Silent Failure investigation, it was revealed that we could have some in the Travel Pay integration. The zero silent failures comes from if the claim creation fails and the text message fails.
This ticket is discovery on how we can mitigate this failure.
User Story
As a Veteran, I want to know that my claim creation has failed, so that I can take actions to remediate that and submit my claim.
By the Numbers
we have logs for 24 (out of the window of log retention), all 24 the claims the claims were successfully made.
Questions to answer
Acceptance Criteria