department-of-veterans-affairs / va.gov-team

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Placeholder for Slack alert channel action items #94288

Open pacerwow opened 1 month ago

pacerwow commented 1 month ago

Issue Description


Tasks

Acceptance Criteria

pacerwow commented 1 month ago

Covers these checklist items: Does more than one person look at the Slack notifications channel containing errors on a daily basis? It has 43 people in it, and some combination monitor every day. However, we need a more explicit rotation of ownership and a playbook for response. Do the team members monitoring the Slack channel have a system for acknowledging and responding to the errors that appear there? The team does not have a sufficient system for acknowledging and responding to all errors.

we could improve our workflow to ensure error is tracked with an issue.