Support Team documentation for handling content edit requests from VFS teams is incomplete and could cause confusion for Tier 1 support.
Issue Description
Per the tasks on Support ticket 81435, we should help write better guidance in Confluence for this process.
Tasks
[x] Joe create process for Tier 1 Support to handle inquiries from VFS team members about creating or updating content on Platform Website
Acceptance Criteria
[x] Confluence document is updated
How to configure this issue
[ ] Attached to a Milestone (when will this be completed?)
[ ] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
[ ] Labeled with Type (bug, request, discovery, documentation, etc.)
jknipes
commented
3 days ago
Pain Point
Support Team documentation for handling content edit requests from VFS teams is incomplete and could cause confusion for Tier 1 support.
Issue Description
Per the tasks on Support ticket 81435, we should help write better guidance in Confluence for this process.
Tasks
Acceptance Criteria
[x] Confluence document is updated
How to configure this issue
product support,analytics-insights,operations,service-design,Console-Services,tools-fe)backend,frontend,devops,design,research,product,ia,qa,analytics,contact center,research,accessibility,content)bug,request,discovery,documentation, etc.)