[Congressional] V12302641 Due 10/9/24

ATMiddleton commented 6 days ago

Issue Description

The Veteran trying to access her account on the MyHealtheVet website, but some reason they have been locked out of their account.

https://app.slack.com/client/T03FECE8V?selected_team_id=T03FECE8V

Tasks

[x] Review congressional correspondence
[ ] Resolve issue
[ ] Notify Veteran and congressional correspondence channel of solution.

Acceptance Criteria

[ ] Veteran issue will be resolved or responded to with final answer to issue
[ ] Congressional Correspondence will receive details of the resolution

How to configure this issue

[ ] Attached to a Milestone (when will this be completed?)
[ ] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
[ ] Labeled with Type (bug, request, discovery, documentation, etc.)

Kimberley2023-CSM commented 3 days ago

10/14: Sent first outreach to Veteran to: See if the issue still exists Advise of MHV contact information and other means to log into VA account Informed Veteran that details will be passed along to MHV POC and they may reach out to her directly.

Sent outreach for assistance to Brenda T. and provided Veteran details in encrypted email.

Kimberley2023-CSM commented 3 days ago

10/14: Veteran responded with screenshot showing an issue with ID.me, not MHV as the details from the Congressional indicate. I have followed up with Veteran as well as sent details for Jessica G. with ID.me for review.

department-of-veterans-affairs / va.gov-team