Open ATMiddleton opened 3 weeks ago
10/14: Sent first outreach to Veteran to: Understand if issue is still occurring. Ask for a screenshot that contains the URL in order to pass to Damien DeAntonio from the IAM team in order to review and resolve. Awaiting response.
10/30: Sent second outreach to Veteran. Awaiting response.
10/30 & 31: Veteran responded with screenshots, but not screenshot of error 90. 10/31: Sent requested guidance email to Damien DeAntonio. Awaiting response.
10/31: Veteran responded advising there is no error code 90. His issue is listed in the email with screenshots for back up. He provided multiple emails with ID.me and VA.gov teams. Damien provided insight from I.A.M. perspective. All details included and summarized in an email to ID.me POC. Awaiting response.
Issue Description
Veteran is receiving the following error message “VA error code 90” when he attempts to logon to the website to apply for compensation under the FMP program.
https://app.slack.com/client/T03FECE8V?selected_team_id=T03FECE8V
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product support
,analytics-insights
,operations
,service-design
,Console-Services
,tools-fe
)backend
,frontend
,devops
,design
,research
,product
,ia
,qa
,analytics
,contact center
,research
,accessibility
,content
)bug
,request
,discovery
,documentation
, etc.)