melissa-lefevre commented 1 month ago

Content, accessibility, information architecture (CAIA) new initiative collaboration request

Use this ticket to request collaboration on a new initiative with the sitewide content, accessibility, and information architecture (CAIA) shared services team. Feel free to delete instructions and unselected options from the ticket to make it easier to scan.

Your team

Product name:Appointments on VA.gov
Team name: Appointments Team (formerly VAOS)
OCTO product owner: Kay Lawyer (Kristen McConnell while Kay is on leave)
Product manager: Lauren Earnest
Designer(s): Melissa Lefevre
Slack channel: #unified-appointment-experience, #appointments-ux, #appointments-team
Dedicated content writer on your team (if you have one): N/A
Dedicated a11y specialist on your team (if you have one): N/A

Your CAIA team:

Filled out by CAIA

IA:
Content:
Accessibility:

Your Initiative

Which of these descriptions best fits the work we’ll partner on?

Select all that apply.

[ ] Digitizing a new form
[ ] Creating a new digital tool
[x] Updating an existing form or tool
[ ] Translating a form or tool into Spanish
[ ] Adding new unauthenticated content to VA.gov
[ ] Updating existing unauthenticated content on VA.gov
[ ] Something else:

What's the nature of your initiative and desired outcomes?

Facilitate the OH scheduling process by leveraging past Patient-Provider relationships display available providers for specific types of care at chosen facility locations. 

User Story: As a Veteran scheduling an appointment at an Oracle Health facility, I want to stay on VA.gov and not be sent to the OH portal.

Supporting artifacts

Figma file of provider selection screen A11Y annotations User flow

Collaboration timeframe

Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.

Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?

[ ] Yes
[x] No
[ ] I’m not sure

Where are you at in your timeline?

Tell us briefly about what you're working on now (such as initial discovery, wireframing, or usability research planning) and add any known dates for upcoming milestones or deadlines.

We ran usability testing and iterated based on user feedback. We are working with Oracle Health and backend to build the integration.

Will you release this new product incrementally (for example, release to 25% of users to start)?

[x] Yes
[ ] No

Note: For an incremental launch, we use React widgets to display dynamic content. We'll need at least 2 weeks of extra time to coordinate the content for this and work with your engineer. Learn more about our process for dynamic content. If your launch plans change, notify CAIA of the change as soon as possible so we can talk about how that will impact the timeline.

If you are releasing incrementally:

What dates do you anticipate starting and ending your incremental launch? March 1-31
What is the name of your engineer who will build the React widget? Simi Adebowale

Collaboration cycle

Which phases of the collaboration cycle have you completed?

Select all that apply.

[x] Design intent
[ ] Midpoint review
[ ] Staging
[ ] None. This initiative isn’t going through the collaboration cycle.

Collaboration cycle ticket

If you’re going through the collaboration cycle, provide a link to your Collaboration Cycle Request:

87703

Next steps

[ ] Review the remaining next steps in the VFS team tasks section here.
[ ] If you also need engineering support from the public websites team, fill out their intake request form as well: Open a public websites intake request
[ ] If you're requesting a page/URL redirect, a URL change, or a vanity URL, submit an additional request for this work: Open a redirect, URL change, or vanity URL request
[ ] If you're creating an experimental design, also contact the design system team: Read more about experimental designs
Suggest an addition or update to the design system team
[ ] If you're requesting a11y support for usability research, submit a research support request next: Open an a11y research support request
[ ] If you are requesting content support, please share your content source of truth (preferably as a SharePoint document).

strelichl commented 1 month ago

Laura will discuss with Melissa in appointments team SME sync today