[DRAFT] Zero Silent Failures - Web Platform

[jwoodman5]

Status

Update each sprint until completed	Date	Status	Launch Date	Notes
10/25/2024	in-progress	on-track (Sprint 14)	List of owned/non-owned endpoints/jobs has been created. Communicating non-owned endpoints with VA to resolve. Orphaned jobs

Problem Statement

In a couple of sentences, describe the Who, What, Why, and Where of the challenge / pain point you seek to address.

Follow your problem description up with a "How might we... ___" statement re-framing that challenge as an opportunity. Don't hint too much at what the solution might be, you should have enough of a focal point here to guide your ideas, but plenty of freedom to think laterally and innovatively as you experiment and prototype later.

Hypothesis or Bet

How will this initiative impact the quality of VFS or Platform teams' work? How will this initiative be easy for VFS or Platform teams? Or how will it be easier than what they did before?

We will know we're done when... ("Definition of Done")

What requirements does this project need to meet for you to finish this initiative?

Known Blockers/Dependencies

List any blockers or dependencies for this work to be completed

Projected Launch Date

• When do you expect to be completed rolling out this initiative*

Launch Checklist

Guidance (delete before posting)

This checklist is intended to be used to help answer, "is my Platform initiative ready for launch?". All of the items in this checklist should be completed, with artifacts linked---or have a brief explanation of why they've been skipped---before launching a given Platforminitiative. All links or explanations can be provided in Required Artifacts sections. The items that can be skipped are marked as such.

Keep in mind the distinction between Product and Initiative --- each Product needs specific supporting documentation, but Initiatives to improve existing Products should reuse existing documentation for that Product. VSP Product Terminology for details.

Is this service / tool / feature...

... tested?

• [ ] Usability test (TODO: link) has been performed, to validate that new changes enable users to do what was intended and that these changes don't worsen quality elsewhere. If usability test isn't relevant for this change, document the reason for skipping it.
  • [ ] ... and issues discovered in usability testing have been addressed.
  • Note on skipping: metrics that show the impact of before/after can be a substitute for usability testing.
• [ ] End-to-end manual QA or UAT is complete, to validate there are no high-severity issues before launching
• [ ] (if applicable) New functionality has thorough, automated tests running in CI/CD

... documented?

• [ ] New documentation is written pursuant to our documentation style guide
• [ ] Product is included in the List of VSP Products
  • List the existing product that this initiative fits within, or add a new product to this list.
• [ ] Internal-facing: there's a Product Outline
• [ ] External-facing: a User Guide on Platform Website exists for this product/feature tool
• [ ] (if applicable) Post to #vsp-service-design for external communication about this change (e.g. customer-facing meetings)

... measurable

• [ ] (if applicable) This change has clearly-defined success metrics, with instrumentation of those analytics where possible, or a reason documented for skipping it.
  • For help, see: Analytics team
• [ ] This change has an accompanying Platform Release Plan.

When you're ready to launch...

• [ ] Configure your communication to teams about your work using the Change Communication Guide
• [ ] Conduct a go/no-go when you're almost ready to launch.

Required Artifacts

Documentation

• PRODUCT_NAME: directory name used for your product documentation
• Product Outline: link to Product Outline
• User Guide: link to User Guide

Testing

• Usability test: link to GitHub issue, or provide reason for skipping
• Manual QA: link to GitHub issue or documented results
• Automated tests: link to tests, or "N/A"

Measurement

• Success metrics: link to where success metrics are measured, or where they're defined (Product Outline is OK), or provide reason for skipping
• Release plan: link to Release Plan ticket

TODOs

• [ ] Convert this issue to an epic
• [ ] Add your team's label to this epic
• [ ] Add this initiative to the Digital Experience Product Board using these instructions

[humancompanion-usds]

@jwoodman5 - Do you have silent failures that you are remediating? "ZSF:Incident" is for epics tracking the work to respond to a specific incident of silent failures. I'm realizing that probably wasn't clear in my announcement today.