search

department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
282 stars 203 forks source link

Business intake form for Benefits Dependents and Non-Disability Failure Emails #95478

Open steele-lm opened 6 days ago

steele-lm commented 6 days ago

Your Details

  1. Name: Laura Steele ​
  2. Business Line: Benefits Claims (Dependents and Non-Disability) (ex., claims, health, etc.) ​

    Notification Details

  3. Notification type: Email ​
  4. Please describe your use case.: We will be sending an email to claimants letting them know that their claim failed to submit through VA.gov and they need to take some type of action to resubmit their claim. ​
  5. What actions can the user take based on the notification they receive? The claimant will be instructed to call the VA, resubmit on VA.gov, or mail in their claim depending on the type of issue and the remediation steps that we've identified with our SMEs and OCTO enablement team. ​
  6. What is the desired business outcome? There are no silent submission failures on VA.gov. ​
  7. What system will kick off the notification? Please note the system should be inside the VA or have an ATO. VA.gov ​
  8. What will trigger the notification? A failed claim status immediately after submission (between VA.gov and LightHouse) or a failed claim status after the claim has been submitted to the LightHouse API. ​
  9. Provide sample content per notification type, if you have it.
  10. Has a Privacy Officer (PO) seen and approved the content? If not, do you know who your PO is? Yes for all.
  11. Would you prefer to provide contact information for the recipients or would you rather VA Notify look this up for you by Veteran ID? If by ID, please let us know what identifier is used in your system.
    • We will provide contact info for the recipients ​
  12. Do you currently capture communication preferences related to this notification? If so, please describe.
    • No ​
  13. What is the anticipated volume of notifications per day, week, month?
    • Less than 10 per month for all of our forms ​
  14. When does this notification need to be in production?
    • November 12, 2024
fiorella-io commented 2 days ago

Let me know if anyone has issues accessing the sample content of each email