department-of-veterans-affairs / va.gov-team

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[CAIA Intake] Unified Appointment Experience: Community Care Veteran Digital Self-scheduling (CC VDSS) #95652

Open benbrasso-agile6 opened 1 month ago

benbrasso-agile6 commented 1 month ago

Content, accessibility, information architecture (CAIA) new initiative collaboration request

Use this ticket to request collaboration on a new initiative with the sitewide content, accessibility, and information architecture (CAIA) shared services team. Feel free to delete instructions and unselected options from the ticket to make it easier to scan.

Your team

Your CAIA team:

Filled out by CAIA

Your Initiative

Which of these descriptions best fits the work we’ll partner on?

Select all that apply.

What's the nature of your initiative and desired outcomes?

Tell us briefly about your work and the outcomes you’re aiming to achieve.

We need support updating the following unauthenticated pages on VA.gov to include information on scheduling your first community care appointment after the referring VA facility authorizes the referral, specific to appointments that Veterans have told their care team or scheduler that they'd prefer to self schedule their appointment, which is part of the referral intake process

Note: Pilot sites, which could be 30-90 days, are STA3Ns 691 (Greater LA) or 659 (Salisbury).

Unauth pages on VA.gov that need to be updated:

Note: IVC and OCTO identified pages that need to be updated at a minimum.

Supporting artifacts

Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content. FOR FIGMA/MURAL: please tell us which screens/board/section to look at so we don't leave comments on old stuff.

n/a

Collaboration timeframe

Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.

Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?

Where are you at in your timeline?

Tell us briefly about what you're working on now (such as initial discovery, wireframing, or usability research planning) and add any known dates for upcoming milestones or deadlines.

Software implementation; have not scheduled Staging Review yet. Heavy IVC coordination around change management, marketing, and communication.

Will you release this new product incrementally (for example, release to 25% of users to start)?

If you are releasing incrementally:

Collaboration cycle

Which phases of the collaboration cycle have you completed?

Select all that apply.

Collaboration cycle ticket

If you’re going through the collaboration cycle, provide a link to your Collaboration Cycle Request:

Next steps

loripusey commented 1 month ago

FYSA @loripusey @cgednalske

laurwill commented 3 weeks ago

Hey @benbrasso-agile6 , let's chat about this in our SME sync tomorrow — the schedule appts page is more complicated to update because most of the content lives in a react widget. We're also planning larger content updates to all the health tool pages related to MHV on VA.gov integration, but we're not planning to publish those updates until February 2025. So we need to figure out what exactly is needed on that page by EOY and how to do that without confusing the other work.

benbrasso-agile6 commented 3 weeks ago

Passing to @cgednalske, as I shifted off of the check in/appts team recently :)

benbrasso-agile6 commented 3 weeks ago

It’ll probably be important to communicate the nuances to @kristenmcconnell so she can communicate back to IVC for awareness.

kristenmcconnell commented 3 weeks ago

@laurwill @cgednalske I'll be at the first 30 minutes of the SME sync tomorrow. Lets start with this topic.

laurwill commented 3 weeks ago

Updates from discussion in 11/5 appointments SME sync: