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[Contact Center] | Silent failure: [Medallia survey submission error] #95913

Open clantosswett opened 3 days ago

clantosswett commented 3 days ago

Application name

Medallia digital surveys

Team

Veteran Support/VSignals Team

Product Owner (PO) name

Su Gardner and Chante Lantos-Swett

API(s) used by your application (if applicable)

Medallia

Application launch date

No response

Number of users impacted

unknown at this point in the investigation

Error category

Medallia submission error

Date of first error

No response

Submission date

No response

Datadog query

No logging currently in datadog but we will be working with VSignals to implement this

User data flow diagram

Do not have this as this needs to be provided by VSignals

Relevant log output

No response

UUIDs

No response

Additional Notes

No response