Content on CHAMPVA claim form

aliyahblackmore commented 4 days ago

Issue description

The IVC forms team is digitizing the CHAMPVA claim form and they need content support. This is a ticket to track the ongoing content work on the CHAMPVA claims form.

Here's the intake request

Tasks

[x] Assess request
[x] Share content recommendations pre-midpoint
[x] Post-midpoint and pre-research content recommendations
[ ] Post-research content recommendations
[ ] Review
[ ] Share with requesting team

Acceptance Criteria

[ ] Updated content is live on the site
[ ] Product has launched
[ ] Feedback has been shared with requesting team

Configure this issue

[ ] Attach to an Epic or Intake if this is related to other work
[ ] Label with Originator/Team (product team or stakeholder requesting support)
[ ] Label with Open Date
[ ] Label with Estimate (level of effort expected for this ticket)
[ ] Add assignee name to each task they will complete (if known)
[ ] Update the status to reflect where this work is in the pipeline (in progress, backlog, etc.)

aliyahblackmore commented 4 days ago

This work started a few months ago. I provided a first round of content support and recommendations pre and post midpoint review.

They're done with their research and will begin their pre-staging review updates.

Update here:

I'm joining the first half of the teams research roadmapping session to listen in. They'll review the form recommendations, assess impact, and prioritize next steps.
Jamie shared their research synthesis earlier today.
It seems like some of the feedback in the synthesis connects to a few of the pre-research questions https://github.com/department-of-veterans-affairs/va.gov-team/issues/82503#issuecomment-2195859219. We can assess what questions they team may still need answers on from their SMEs.
And I'll check in with the team again about whether people with Kaiser can use the online form (discussed in 9/19 meeting).

aliyahblackmore commented 3 days ago

Product team reviewed their research findings and began scoring each recommendation for impact (i.e. prioritizing when the update may happen).

I added a few follow up questions and comments about the recommendations in their Mural:

1- Intro page - finding # 2 shares that participants read the requirements in depth. But the recommendation is that the screen should include all of the requirements and supporting document information. The form intro page does currently include all of the form requirements and supporting documents- curious to know if there were specific piece of information participants didn't understand (like any of the supporting documents)?

2- Additional info component on upload screen - initial content rec pre-research was to remove this. But there were some recommendations on adjustments (Figma comment) if the team wanted to move forward with it. Was there any feedback that showed participants want this information here?

3- Codes for billing - discovery work on number of digits for codes.

department-of-veterans-affairs / va.gov-team