As a Veteran Support team member, I need a comprehensive list of software applications and training modules with screen shots reflecting the lifecycle of escalated cases from VEO so that I can understand the process of case escalation and resolution.
Tasks
[ ] Categorize items into relevant categories
[ ] create a user-friendly searchable document
Acceptance Criteria
[ ] _Published document to OCTO and VA.gov Teams/SharePoint including list of Veteran Support applications
[ ] Published document to OCTO and VA.gov Teams/SharePoint including glossary of acronyms, terms and terminology
[ ] _Published document to OCTO and VA.gov Teams/SharePoint including Veteran Support team members training modules
How to configure this issue
[ ] Attached to a Milestone (when will this be completed?)
[ ] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
[ ] Labeled with Type (bug, request, discovery, documentation, etc.)
Issue Description
As a Veteran Support team member, I need a comprehensive list of software applications and training modules with screen shots reflecting the lifecycle of escalated cases from VEO so that I can understand the process of case escalation and resolution.
Tasks
Acceptance Criteria
[ ] _Published document to OCTO and VA.gov Teams/SharePoint including Veteran Support team members training modules
How to configure this issue
product support
,analytics-insights
,operations
,service-design
,Console-Services
,tools-fe
)backend
,frontend
,devops
,design
,research
,product
,ia
,qa
,analytics
,contact center
,research
,accessibility
,content
)bug
,request
,discovery
,documentation
, etc.)