During user testing it was found that participants had difficulty when navigating the form as a third-party representative or sponsor. Signers that were also the sponsor felt that asking for their name as a signer and again as a sponsor was not necessary.
Rework the the signer info and sponsor info sections on the CHAMPVA Claims figma to remove the extra question being asked if a Sponsor was filling out the form.
Consider using a similar pattern as the 1010d form
During user testing it was found that participants had difficulty when navigating the form as a third-party representative or sponsor. Signers that were also the sponsor felt that asking for their name as a signer and again as a sponsor was not necessary. Rework the the signer info and sponsor info sections on the CHAMPVA Claims figma to remove the extra question being asked if a Sponsor was filling out the form. Consider using a similar pattern as the 1010d form
Rated medium impact and easy on the Impact/ Labor of effort scale