We received some feedback from our stakeholders in the last Sprint 6 Demo, where it's not totally clear when a searched/selected representative is an attorney or claims agent.
VSO Representatives are more obvious because there is a mention of the associated organization(s), but is there a way to confirm rep types to users in search results. Possibly after selection too, as the representative cards come up in these pages:
Contact the Representative
Replace your Representative
Next Steps
We seem to have an idea of how this could be visualized in our Rep Status Widget designs (I don't think this is in our v1 though), so perhaps we can riff on that idea for the Appoint v2 experience and make a comprehensive update for the next iteration of both Appoint and Widget.
Note: it might actually best for our developers (and possibly for a unified user experience on VA.gov) if we could have some sort of "standard" way we present rep information in both the Widget and Appoint screens.
Tasks
[ ] Add in representative type where appropriate in the Appoint v2 design
Acceptance Criteria
[ ] Users are able to confirm their representative type (not just the name) when searching and selecting in the Appoint a Rep experience.
Background
We received some feedback from our stakeholders in the last Sprint 6 Demo, where it's not totally clear when a searched/selected representative is an attorney or claims agent.
VSO Representatives are more obvious because there is a mention of the associated organization(s), but is there a way to confirm rep types to users in search results. Possibly after selection too, as the representative cards come up in these pages:
We seem to have an idea of how this could be visualized in our Rep Status Widget designs (I don't think this is in our v1 though), so perhaps we can riff on that idea for the Appoint v2 experience and make a comprehensive update for the next iteration of both Appoint and Widget.
Note: it might actually best for our developers (and possibly for a unified user experience on VA.gov) if we could have some sort of "standard" way we present rep information in both the Widget and Appoint screens.
Tasks
Acceptance Criteria