Analytics Implementation or QA Support for [Chatbot Platform Team - Skill Events Implementation]

[dalelarue]

Google Analytics Implementation Request

Please provide the following details for this request

• Team Name

  • Chatbot Platform Team / Prescriptions (va_vha_healthassistant_bot) Skill

• Poduct Name

  • VA Chatbot

• When is the launch date?

  • w/o 11/11 (SQA)
  • w/o 11/18 (PROD)

• Provide the link(s) for Product/Page urls

  https://staging.va.gov/contact-us/virtual-agent/

• What Events need to be tracked? NOTE: Design System Components are automatically tracked and should be used whenever possible to avoid custom configuration

DataLayer Event name	Veteran Experience location	Link Text	Link
chatbot-button-click	Renew Intent, plan available	chat online now	TBC
chatbot-button-click	Contact Intent, plan available	chat online now	TBC
chatbot-button-click	Help Intent, plan available	chat online now	TBC
chatbot-button-click	Renew Intent, plan not available	Find VA Facility	https://www.va.gov/find-locations/
chatbot-resource-link-click	Contact Intent, plan not available	Find VA Facility	https://www.va.gov/find-locations/
chatbot-resource-link-click	Contact Intent, plan not available	MHV Secure Messaging	https://www.va.gov/my-health/secure-messages
chatbot-resource-link-click	Help Intent, plan not available	Find VA Facility	https://www.va.gov/find-locations/
chatbot-resource-link-click	Help Intent, plan not available	MHV Medications	https://www.va.gov/my-health/medications
chatbot-resource-link-click	Help Intent, plan not available	Find VA Facility	https://www.va.gov/find-locations/
chatbot-resource-link-click	Help Intent, plan not available	MHV Secure Messaging	https://www.va.gov/my-health/secure-messages
chatbot-resource-link-click	Help Intent, plan not available	MHV Medications	https://www.va.gov/my-health/medications

• If applicable, what test users are needed? NOTE: Do not put staging credentials in this ticket; store or reference them in a .md file in the va.gov-team-sensitive repository

  • Development team has test user credentials for testing

• Any additional comments

  • the button click event is a different button than other chatbot events, it's a CTA on an adaptive card modal in the chatbot UI, versus a navigational quick reply button. Does this still use the same event type?

Please leave the following blank

Acceptance criteria

• [ ] All appropriate issue tagging is completed
• [ ] QA has been completed
• [ ] Events have been added to Product and Benefit Hub Content Groups

Additional information

Please refer to Platform Collaboration Cycle or the Analytics Request Touchpoint on Platform website for more information about the Collaboration Cycle.

[dalelarue]

@patilvrushali @alexperson-tw @anitadewitt-va @szarrougtw

[johnny-jesensky-adhoc]

@dalelarue, Following up on this from office hours a few weeks back -- can you let us know when this is ready on staging, and what specific test users we'll need to use to test?

FYI @jestutt, @ChristineYoungZA, @Blivaditis

[dalelarue]

Hi @johnny-jesensky-adhoc

This was merged to staging today. The staging test user credentials are in the instructions in this test plan. Please review and let me know if you have any questions. Thank you!

2.1.0 Release - Test Plan.xlsx

[dalelarue]

Hi @johnny-jesensky-adhoc just wanted to check in on this review from your team. I've made the test plan into a sharepoint file which is hopefully an easier place to verify and be in line with our other Staging validation testing.

https://dvagov.sharepoint.com/:x:/r/sites/OfficeofConnectedCareContractedSupport/_layou[…]%20-%20Test%20Plan.xlsx&action=default&mobileredirect=true

let me know if you have access to that, and where things might stand

[jestutt]

@dalelarue Is there any difference between the Sharepoint file and the XLSX you uploaded last week? One of our tools is a browser plugin we can't use on the virtual desktop.

cc @Blivaditis

[dalelarue]

@jestutt the sharepoint file is updated with a few content changes that we made after we submitted to staging. just a few links per each use case.

Is the sharepoint the limiting piece? I can make it local for you if needed.

[Blivaditis]

Hi @dalelarue Local would be helpful and appreciated thank you!

[dalelarue]

2.1.0 Release - Test Plan - 11.25.xlsx

Here you are @Blivaditis - thanks!

[Blivaditis]

Hi @dalelarue do you have any other test users? I am having trouble logging on with the current user.