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Business intake form for Debt Resolution team #96502

Open mgleo opened 3 weeks ago

mgleo commented 3 weeks ago

VA Notify: Important Scheduling Information

As we approach the end of the year, please note that VA Notify will not be starting any new notification intakes after November 15th. Our focus will be on supporting in-progress notifications, urgent zero silent failure use cases, and completing 2024 initiatives. Kick-off meetings for new intake forms submitted after November 15th will be scheduled in January.

Important Reminder: Please be mindful of launching new notifications before the holidays unless there is a business-critical deadline. There will be a VA platform code freeze 12/23/2024 - 1/3/2025, with limited support during this time.

If you have any other urgent needs that require attention before the end of the year, please reach out as soon as possible for review.

Your Details

  1. Your Name Megan Gayle ​

  2. Business Line Debt Resolution

  3. VA Product/Business Owner Contact Information
    Denise Coveyduc
    ​

    Notification Details

  4. Notification type Email ​

  5. Please describe your use case. This is a part of the email notifications for zero silent failures initiative for Financial Status Report (VA Form 5655). When the form has been submitted and form's status is marked as 'error' and the error_message is set, an email message will be fired off. ​

  6. What actions can the user take based on the notification they receive? They can fill out and submit the Financial Status Report again. ​

  7. What is the desired business outcome? Allow user to know their form was not sent and let them know they will need to submit their form again ​

  8. What system will kick off the notification? Please note the system should be inside the VA or have an ATO. (ex., BVA hearing reminders are kicked off from Caseflow) vets-api will kick off the notification ​

  9. What is the primary software language your system is built on? (ex., Python, Java, etc) Ruby

  10. What will trigger the notification? (ex., clicking submit, status updates for claims, appointment reminders, new services available) When 5655 form fails to submit to DMC, VBS, or Sharepoint we will trigger the notification

  11. Provide sample content per notification type, if you have it. Draft email: https://docs.google.com/document/d/1TRN6MTlxLE4B7D4rtbZ_x3I32FalpokT2mGHs2bXSiY/edit?usp=sharing ​

  12. Has a Privacy Officer (PO) seen and approved the content? If not, do you know who your PO is? [Privacy Officer Locator] No ​

  13. Would you prefer to provide contact information for the recipients or would you rather VA Notify look this up for you by Veteran ID? If by ID, please let us know what identifier is used in your system. (ex., VAPROFILEID, PID, BIRLS, ICN, etc.) We can work with what has been done in the past. We can send a preferred identifier upon request. ​

  14. Do you currently capture communication preferences related to this notification? If so, please describe. (ex., opt in for claim status updates via email or text) No ​

  15. What is the anticipated volume of notifications per day, week, month? ​Hopefully none but possibly up to a dozen or so a week

  16. When does this notification need to be in production? This week

kbelikova-oddball commented 1 week ago

Kick-off scheduled for 12/2 3pm ET