Run pilot usability sessions for Toxic Exposure Evaluative Research Study (HCD group)

[mayacarrolluxa6]

Issue Description

In advance of upcoming testing of the new Toxic Exposure flow, we we must run three pilots. These pilots will help us iron out kinks and ensure we are prepared for our participants starting the week of 12/2.

Mobile - AT TE Evaluative Research Study Pilot Test: November 21, 9:30-11am EST (With CAIA) Desktop- AT TE Evaluative Research Study Pilot Test: November 21, 1:30-3:000pm EST (With CAIA) Non-AT Pilot: TBD

Background

We will be conducting Veteran-facing usability testing on the new feature in the 526ez along with the IPF alerts from the 1.1 rollout. This user testing will complement ongoing UX monitoring of the release (TE Monitoring). Findings from previous monitoring will inform research questions and help to focus the study, itself.

Impact

At a high level, we want to know what aspects of the UX are causing problems for Veterans, leading to abandonment, cognitive fatigue, frustration, etc. We are also curious about how the In Progress Form is impact opt-in/out rates for Veterans. Findings from the study will help drive design improvements to the TE flow, making it easier and more intuitive for Veterans to apply for benefits.

Tasks

• [x] Run AT mobile pilot test w/ CAIA specialist
• [ ] Run Non-AT desktop pilot test w/ CAIA specialist
• [ ] Schedule and run non-AT pilot before 12/2 @mayacarrolluxa6
• [ ] Make adjustments to conversation guide based on learning from pilot

Acceptance Criteria

• [ ] Pilots are complete
• [ ] Conversation guides adjusted, if needed.

[evelynhilbrichdavis]

Mobile AT pilot session was conducted this morning with CAIA with @christinec-fftc . Desktop pilot is scheduled for Monday at 1:30pm.

Top takeaways

• Challenges on detail page
  • What is required and what isn’t required- thought date ranges would be required
  • Errors happen at every step of date range data entry- not until you hit the continue button. Mad right away!
• Summary page is clean and simple, but grouping issue on list items– location wasn’t grouped w/ the date
• Confusing nav- step 2 is so big!
  • Could we make the heading better?
  • How do Veterans get back to the review and submit page?
  • Should they jump back to the end or continue through the form?