Midpoint Review - Content Feedback - Appointments Team, Appointments, Oracle Health - Direct Schedule and Request for an Appointment

[KKitagawa-Bosch]

Next Steps for the VFS team

• [ ] Assign this ticket to the team member(s) responsible for addressing feedback provided by Platform.
• [ ] Comment on this ticket:
  • If the Platform reviewer has any Thoughts/Questions that require responses.
  • When Must feedback has been incorporated. As appropriate, link to any other GitHub issues or PRs related to this feedback.
  • When Should/Consider feedback has been incorporated, or if any feedback will not be addressed. As appropriate, link to any other GitHub issues or PRs related to this feedback.
• [ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members.
• [ ] Close the ticket when all feedback has been addressed.

Thoughts/questions

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Feedback

Practice areas will document their feedback on the VFS-provided artifacts following the Must, Should, and Consider Framework. Platform Governance reviewers may also provide additional notes that don’t comment on the artifacts themselves but are important for implementation (eg. engineering/coding notes).

• [ ] Should: in the "if you want to schedule with a different provider" section, consider the wording of "Or you can request your preferred date and time only." I understand that the leading conjunction is technically correct per the style guide, but I think in this case it would be confusing to users.
• [x] Should: separate the content in "why can't you schedule online" alert into multiple sentences.
• [x] Should: Change header to "your food and nutrition provider"

Governance team actions

• [x] Format feedback as individual tasks (check boxes)
• [x] Assign this ticket to the VFS team member that opened the Slack request
• [x] Add the VFS team product label
• [x] Add the VFS team the feature label (if applicable)
• [x] Add the touchpoint labels
• [x] Add the practice area labels
• [x] Add the Collaboration Cycle initiative milestone

[melissa-lefevre]

@laurwill I tagged you in figma comments related to this feedback.

[melissa-lefevre]

Should: separate the content in "why can't you schedule online" alert into multiple sentences.

Changed to:

"Your last appointment with this provider was more than [relationshipAge value] months ago. You can only schedule online if you've had an appointment in the past [relationshipAge value] months."