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department-of-veterans-affairs / vets-api

API powering VA.gov
https://api.va.gov
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Contact information for ArcGIS external service integration #509

Closed jkassemi closed 7 years ago

jkassemi commented 8 years ago

We experienced an increased error rate from the facility locator API that triggered a PagerDuty alert. This issue appears to have resolved itself. I tracked down the ArcGIS status board (https://status.arcgis.com/), but this didn't indicate a history of problems.

Can we get documentation on who to contact in case we need support for this service during a potential outage?

ayaleloehr commented 7 years ago

cc @NatalieEMoore

NatalieEMoore commented 7 years ago

@jkassemi let me connect you with GeoBISL.

NatalieEMoore commented 7 years ago

can I close this @patrickvinograd @jkassemi ?

jkassemi commented 7 years ago

Still haven't gotten word back from Michael. I reached out again today to try to schedule a meeting.

NatalieEMoore commented 7 years ago

Can you join our call on Thursday and I'll add it as an agenda item? Just sent you the invite.

patrickvinograd commented 7 years ago

At present the only insight GeoBISL team has to arcgis.com is the public status board: http://status.arcgis.com

They have a meeting scheduled sometime in the next week with either ESRI or with somebody else at VA who manages the account, and I asked them to find out if there is any additional escalation path or support contact.

patrickvinograd commented 7 years ago

We did not get any follow-up about escalation paths. I did document what details we have for both GeoBISL and ESRI in the appropriate location in the devops repo.