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derek-miller / homebridge-genie-aladdin-connect

Homebridge plugin to integrate Genie Aladdin Connect enabled garage door openers.
https://www.npmjs.com/package/homebridge-genie-aladdin-connect
Apache License 2.0
30 stars 4 forks source link

timeout #13

Closed arlieeh closed 2 years ago

arlieeh commented 2 years ago

Describe Your Problem:

been working great now getting timeout errors may be related to having been connected to vpn earlier. on iMac safari is not the best of letting go. **Logs:** [5/5/2022, 6:04:48 PM] [Garage Door] [API] An error occurred getting oauth token; timeout of 5000ms exceeded [5/5/2022, 6:04:48 PM] [Garage Door] [API] An error occurred getting devices from account; timeout of 5000ms exceeded [5/5/2022, 6:04:48 PM] [Garage Door] Failed to load doors from account; skipping discovery ``` Show the Homebridge logs here, remove any sensitive information. ``` **Plugin Config:** ```json Show your Homebridge config.json here, remove any sensitive information. ``` { "name": "Garage Door", "username": "xxx", "password": "xxx, "batteryLowLevel": 15, "userInfoCacheTtl": 3600, "doorStatusStationaryCacheTtl": 15, "doorStatusTransitioningCacheTtl": 5, "doorStatusPollInterval": 15000, "logApiResponses": false, "platform": "GenieAladdinConnect" } **Screenshots:**

Environment:

derek-miller commented 2 years ago

I just started getting the same thing. They either have an outage or change the URL. Looking..

derek-miller commented 2 years ago

Their app is not loading for me so I assume its a system wide issue with the genie API. I will continue periodically checking in to see if the app starts working again and will report back.

derek-miller commented 2 years ago

Hmm the app is still not working however my control4 integration is still working.

jnubz commented 2 years ago

I can confirm that my Aladdin Connect app is all levels of buggy, but I am still able to open and close using Siri and HomeBridge.

Seems to be a server wide issue. image

derek-miller commented 2 years ago

It looks like they have resolved the issue and the plugin is working again. Can you confirm @arlieeh and @jnubz?

jnubz commented 2 years ago

@derek-miller It started working again just after Midnight EST. Had nothing to do with your code. ;)

arlieeh commented 2 years ago

Could not respond sooner! Mine is still not working. I am able to use Connect again. No error message on restart of HomeKit or when selecting open or close. I also tried switching Home to a different hub did not make a difference.

derek-miller commented 2 years ago

@arlieeh do you mind opening a new ticket and providing the requested info? I ask because this seems like a different issue. Its also helpful if you could run homebridge in debug mode so we get more detailed logs.