Roles such as Service Technician, Administrator, Tenant, Lessee, Lessor, Maintenance Manager, will be need to set permissions on what actions can be take on Service Requests.
"Roles lets you define the permissions that the members have on a project. Each member of a project has one or multiples Role(s) for the project. A user can have different roles for different projects.
You can create new roles or edit existing ones. You can delete a role only if nobody has this role on a project."
Roles such as Service Technician, Administrator, Tenant, Lessee, Lessor, Maintenance Manager, will be need to set permissions on what actions can be take on Service Requests.
See the Redmine project for some ideas: e.g. https://www.redmine.org/projects/redmine/wiki/PtBRRedmineRoles
"Roles lets you define the permissions that the members have on a project. Each member of a project has one or multiples Role(s) for the project. A user can have different roles for different projects.
You can create new roles or edit existing ones. You can delete a role only if nobody has this role on a project."