Try to think outside of the box, for example allow creation of custom workflow per Service Request type. Or, allow custom workflow for a specific Service Request; for instance, hot water heater heat pump failed would have a different workflow, service technician would create a custom workflow for that request. The ability to add a custom workflow per Service Request could be tough coding, but we would have many of the tools for doing so once we have the ability to create a workflow per Service Request type.
Drag and drop between workflow states would be handy, should work well on mobile web
Try to think outside of the box, for example allow creation of custom workflow per Service Request type. Or, allow custom workflow for a specific Service Request; for instance, hot water heater heat pump failed would have a different workflow, service technician would create a custom workflow for that request. The ability to add a custom workflow per Service Request could be tough coding, but we would have many of the tools for doing so once we have the ability to create a workflow per Service Request type.
Drag and drop between workflow states would be handy, should work well on mobile web