search

desklabs / canvas-articles

A Desk.com canvas app that shows related articles.
BSD 3-Clause "New" or "Revised" License
0 stars 1 forks source link

Increase count on how many times an article has been used when #1 #2

Open tstachl opened 9 years ago

tstachl commented 9 years ago

When you work on the Knowledge app and add the ability to "insert text" from the article into the response field, that action should increase the count of how many times that "article was used" so that the KB reporting reflects the article being used in a response.

This is pretty important for KCS practices for knowledge bases.

/cc @tgmielke

tstachl commented 9 years ago

@tgmielke this could potentially be difficult because we don't know with certainty that they actually used that article in the response. Also it doesn't look like that functionality is exposed to the API.

tgmielke commented 9 years ago

@tstachl OK thanks for looking into it. I'll create a JIRA because it's an important differentiator for us. Just to be clear, would this functionality be needed in the Cavnas API?

tstachl commented 9 years ago

@tgmielke before you create the jira let me verify with some of our developers, we already attach articles through NextGen and maybe there is something that can be hooked into.