Closed joshaber closed 7 years ago
Can we do something to give users a better error message?
Not without a fair bit of work - this is inside Squirrel which is then encountering that Win32 message.
Should make a 32-bit version?
This means we'd also need to start packaging dugite-native
as 32-bit, which then means more testing and packaging shenanigans.
I had a quick look to see if we were tracking our 32/64-bit OS percentage but couldn't spot it in graphite. Another interesting benchmark would be to see the variation in recent User-Agent activity on dotcom (encompassing users not necessarily running the Classic app) and how that's split between 32-bit and 64-bit.
For example, this is Chrome on Windows 10 64-bit: User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36
Alright it sounds like this is out of scope for beta then. We can make a more informed choice about 32-bit support when we see what demand is like.
Alright it sounds like this is out of scope for beta then. We can make a more informed choice about 32-bit support when we see what demand is like.
FWIW it looks like we're currently holding pretty steady at 3% of our users on 32-bit only operating systems on Windows over the last month. (Sorry for the shitty graph)
Can we do something to give users a better error message?
It's a really shitty message :/
If we decide do not ship a 32-bit version, and assuming that we can't change how squirrel works we should change the parts that we do control.
We could make it harder to accidentally download the client from a 32 bit OS. If we could do platform detection on the new TNG site we should show a message that the client isn't available on 32 bit and maybe show a tiny link to download the 64 bit version in case people need to get it onto a usb or something.
Sad to finally discover how much deprecated my computer is. Hope you support 32bits on upcoming releases.
@alefragnani which version of Windows are you running?
I'm using a Windows 10 Pro - 32bits.
I'm limited to this version because my computer is a MacBook Early 2008 (polycarbonate), and Electron platform does not support OS X 10.7 Lion (the last supported OS X on this computer). This forced me to focus on Windows via Boot Camp (which only supports 32bits).
Yes, I know it's an ancient computer, but it still fulfill my needs 😄
Oh gosh, that's very retro!
it still fulfill my needs
sounds like it doesn't anymore 😃
Can you guys ship a 32bit windows version that is unsupported? I do something similar for outdated platforms. Basically never intentionally breaking anything but if something regresses then it's up to those users to report it. It's kind of the best of both worlds. The support burden is usually pretty minor, and it keeps that 3% happy enough. We only run into one unsupported version regression every few months.
Can you guys ship a 32bit windows version that is unsupported?
Not currently, as dugite-native
- needed for everything Git - is 64-bit only - and getting it working for 32-bit Windows requires additional work to package bits that don't currently exist.
Ah yeah.
I also will say that as someone that routinely uses a computer on the pref level of the aforementioned macbook, electron applications aren't fun on it in general. :/
The not fun part, in my case, is that it only supports 4Gb of RAM, but other than that, works flawlessly, even running Delphi (my native language).
I use, and contribute with some extensions, to Atom and VSCode, and both also works perfectly fine. So, it was strange to see this app being 64bit only, since Electron works on both. But looking at the comments about dugite-native, and the 3% user base, I understand the limitation.
If you ever release a 32bit compatible version, and I still have this computer up and running, I will give a try. Otherwise, let's wait for the brand new computer that I'm postponing to buy :smile:
Well im on Windows 7 32bit 2GB, and i have same problem. Irony is that i downloaded from: https://central.github.com/deployments/desktop/desktop/latest/win32
As it clearly says its 32bit, and that link is found on desktop.github.com
Should i make my peace and accept that i wont be able to use github for windows on my toaster or is there still some hope?
Irony is that i downloaded from: https://central.github.com/deployments/desktop/desktop/latest/win32
This isn't some cruel trick - it's the platform value that Node reports for Windows: https://nodejs.org/api/os.html#os_os_platform
http://win10portal.com/github/ you can install in win32 with this steup file, however i think it's an old version
@pcrazyc That’s the old (non-Electron) GitHub Desktop version.
We don't currently have any plans to support a 32-bit version. We can revisit this later if we get enough interest, but 64-bit is THE FUTURE.
My 32-bit system stopping me to install GitHub desktop. Is there any chance if we are getting 32-bit version in future?
@navodian Chances are pretty low, unfortunately. 32-bit is an increasingly small segment of users.
All programs on the internet provide 32 bit support except Github
all programs 32 bit except chrome
do anyone know how to get 64 bit win-7 on win-vista 32 bit for free that will be amazing
32-bit Windows is not a rare thing, sorry. 32-bit Linux maybe, but not 32-bit Windows.
Electron does provide the ability to support 32-bit systems (see, for instance, the new Skype Preview, Slack for Windows or bunch of other apps). And yes, this is ridiculous: I've been using Git shell for years, and now I learn I can't use it anymore. Nice.
@Menelion Have you seen https://git-for-windows.github.io/, which provides a git shell for Windows?
Also see this graph from above:
(blue is 32-bit)
@j-f1, thanks! Yes, as I ultimately need only Git Shell, this one plus posh-git is a perfect solution to me. But still, 3%... seems unbelievable, I thought the number was far larger.
I know that I'm late to this party, but (and isn't there always a BUT?) ... but 3% of 24 million developers is still 720,000 of us poor souls who for various (valid & invalid) reasons are stuck with using 32 bit operating systems. That's nearly the population of the 18th largest city in the US (Charlotte, NC; 731,424) ... sigh
Also late to the party, but I teach a university course where we just started using GitHub Desktop and some of my students have 32bit systems and can't afford a system "of the future". So, just a vote for considering that access to such tools could benefit those trying to improve their economic status through mastering technology.
Also, it's curious that the link to download is "https://central.github.com/deployments/desktop/desktop/latest/win32"
@sis-c Indeed, our problem as well :(
I appreciate the move to 64bit but deprecating 32 bit version is a bit premature. 3% of several millions are still several millions ......
Josh, please, let's make a 32 bit release!! Which is effort that demand it? Really? I was left without be able to work at this PC... the domain's admin not allow me upgrade the SO. Regards, and have you nice day
@gastonea As stated above, dugite-native
— which we use to access Git — doesn’t support 32-bit computers. Feel free to open a PR to start work on adding 32-bit support!
22.01.2018. 18.27, "Jed Fox" notifications@github.com је написао/ла:
@gastonea https://github.com/gastonea As stated above, dugite-native https://github.com/desktop/dugite-native — which we use to access Git — doesn’t support 32-bit computers. Feel free to open a PR to start work on adding 32-bit support!
— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/desktop/desktop/issues/1214#issuecomment-359500485, or mute the thread https://github.com/notifications/unsubscribe-auth/AghpNd7jz19guA6p5VQkLXT5KQZSWHtIks5tNMUHgaJpZM4M99Iz .
To those of you who, like me, are on 32 bit systems and do not need GUI, use plain Posh-Git. I am not affiliated with it, just had been using it in Github Desktop and found oud that I don't need anything more than that. The readme is plain and clear, if you follow the instructions, you'll be all set in like five minutes. You'll have autocomplete and nice status indication in your Powershell command line.
I'll reiterate: as the GUI was not accessible for screen reader users, I hadn't been using it anyway, so the Posh-git solution fits me well.
as the GUI was not accessible for screen reader users
Could you open a new issue about this? We’d love to hear about where we can improve accessibility-wise.
EDIT: unless this is an issue with the old app
@j-f1, I will, but it seems I had already opened one issue when the new Desktop was still in beta. the thing is that Electron is not.. oh well... I can't say it is unable to become accessible, but usability-wise it is very far from being the best solution. But I'll dig in as long as I get a 64-bit OS :).
I have 32-bit windows 7 and I have the same problem, but if github can not be the support for 32-bit operating systems users with these systems would be able to develop the 32-bit github ... it's just my opinion. :D
Use git bash and do your commits & pushes via command line
Yeah... You're right... Let's back to the 80's :D
we have to join forces :D
Disappointing not to be able to use this having recently upgraded from a 64-bit laptop to a 32-bit desktop. It is the only Windows software I have ever come across that is only available for 64-bit. Now I will have to find and get used to a different workflow.
the truth is that it is very sad not to be able to have github 32bits haora will have to get used to a different workflow
Still waiting for the 32bit support... Even if just 3% of users are using 32bit operating systems still it's more than 720,000 users! Thousands of users!!! not just "small" amount of users. So I'm asking you once again for the 32bit support. All program, almost all of them, support the 32bit operating systems. be one of them!
As stated above,
dugite-native
— which we use to access Git — doesn’t support 32-bit computers. Feel free to open a PR to start work on adding 32-bit support!
I've opened https://github.com/desktop/dugite-native/issues/86 to track the upstream dependency, and until that's been resolved with a contribution I'm going to lock this discussion rather than continue to go around in circles.
@megbird is seeing this error when she tries to install:
The setup log:
The message that sticks out to me is:
From a bit of googling, it looks like this is usually caused by trying to install a 64-bit app on a 32-bit OS.
So I guess the outstanding questions are: