Does not remember login information

[henrypp]

The problem

Everyday i need to relogin, what is this? It is feature?

Release version

windows (any)

Operating system

ANY

Steps to reproduce the behavior

No response

Log files

No response

Screenshots

No response

Additional context

No response

[sergiou87]

Thank you for your report and sorry for the inconvenience. We're working on this issue as we speak, you can follow our progress in https://github.com/desktop/desktop/issues/18586

[henrypp]

@sergiou87 but i did not have auth failures, i success auth everyday, but same i need to relogin in next day

[sergiou87]

@henrypp Could you upload your log files from GitHub Desktop so that I could get some more information about this error? To access the log files go to the file menu in GitHub Desktop and select Help > Show Logs. The log files are created daily -- please upload a log files as attachments from a days where you experienced the issue.

Do you have multiple repos on the same host but using different credentials?

[henrypp]

@sergiou87

there is no " Show Logs" menu, only "Show all commands" (ctrl+shift+p)

what exactly?

[sergiou87]

@henrypp What is the app from that screenshot? Is it VS Code?

[henrypp]

@sergiou87 oh shi, my misstake, i made vs code screenshot, here is github app logs:

2024-05-20.desktop.production.log

[sergiou87]

Hello 👋

Please, try the latest beta (3.3.19-beta2) from https://desktop.github.com/beta which includes support for multiple git credentials on the same host based on different repository paths and let us know if it works.

After updating, you might need to re-enter your credentials for your Azure DevOps repositories.

For hosts other than dev.azure.com, you might need to set useHttpPath to true for whatever domain your repos are hosted on. For example, for gitlab:

git config --global credential.https://gitlab.com.useHttpPath true

Thank you for your patience 🙏

[henrypp]

@sergiou87 it remembered login for 3.5 hours, not soo much, ur devs is complete out of mind, over9000 another same issues with the same

[sergiou87]

That's weird 😞 Could you share your logs again with this new version so we can get more context about the problem? 🤞

[henrypp]

2024-05-25.desktop.beta.log

[sergiou87]

For some reason that log is super short. Did you experience the issue on that day (25-May) before you sent me the log?

You might need to send a new one…since the log files are created daily, please upload a log file as an attachment from a day where you experienced the issue.

Thanks for your patience 🙏

[henrypp]

same for 3.4.0

[niik]

:wave: we just shipped GitHub Desktop 3.4.2-beta2 to our beta channel. This includes support for using Git Credential Manager. It's currently off by default but you can enable it in Settings under the advanced tab. We believe this will address the authentication problems outlined in this issue.

When Git Credential Manager (GCM) is enabled all credentials for third-party (i.e. Azure Devops, BitBucket, GitLab etc) will be handled, and stored, outside of GitHub Desktop. GCM supports browser-sign in to many popular services and will avoid the need to create personal access tokens (PATs).

Please download our beta version from https://desktop.github.com/beta/ to give this a go and please report back with your experience. We'll be collecting feedback in our beta channel which will inform when we make this available to all users. Installing the beta version will not clear your preferences or tracked repositories and you can switch to the production version by simply downloading the latest version from https://desktop.github.com.

[henrypp]

@niik same shit. do you really think it happens because of GCM?

[henrypp]

@niik or maybe where auth cookie will saved and cant be readed?

[steveward]

@henrypp can you confirm what type of hosting service you are using? Is it GitHub, or a different service like GitLab? Any details about your setup and the specific issues you are experiencing would be helpful.

[henrypp]

@steveward github app and github setvice

[henrypp]

even "use Git Credential Manager" (and others) option does not remembered, what it is so stupid blyad'?

[steveward]

If you're getting logged out of your GitHub account, then that sounds like a local storage issue with the app. You can try resetting things to see if that gets it working again. Here's how to do that:

1. Close GitHub Desktop
2. Remove all of the files in %APPDATA%\GitHub Desktop\
3. Restart GitHub Desktop

You will need to log in and add your repositories again, which can be done quickly in bulk by drag-and-drop.

[henrypp]

@steveward i removed %APPDATA%\GitHub Desktop\ login again and today is the same i need to auth again and settings are reseted, idiotic

[steveward]

I think there must be some information we're missing here, as we haven't seen any other cases of the app logging out users. Can you confirm when this happens that if you go to File > Options > Accounts it shows you as logged out? Any information or screenshots you can share would be helpful.

[henrypp]

@steveward it popup login screen on startup, dont see setings which does not remembered

[steveward]

Can you confirm if it shows you as logged out when you go to File > Options > Accounts? Please share a screenshot or a video of the behavior. Without more information it is difficult for us to assist further.

[github-actions[bot]]

Thank you for your issue! We haven’t gotten a response to our questions above. With only the information that is currently in the issue, we don’t have enough information to take action. We’re going to close this but don’t hesitate to reach out if you have or find the answers we need. If you answer our questions above, this issue will automatically reopen.