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devict / votelocal

A web app for receiving local voting information via SMS
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Spanish translations, and SMS flow for setting language preference #15

Closed sethetter closed 6 years ago

sethetter commented 6 years ago

With #12 we have the foundations for i18n'd strings throughout the application, now we need to lock down the general messaging and get Spanish translations.

There's also a UX piece to think through -- how do we tell subscribers they can change their language preference, and then how do we do that?

Some options..

  1. Tell the user after first subscribing that they can text "Spanish" or "English" to set their language preference. But then do we wait to send the "register to vote" link until after they've set their language? What if they never reply with a language preference? Default to English, probably, but then the register to vote link gets lost.

  2. Allow people to text a "subscribe" keyword in their preferred language and use that to determine their preference. No extra SMS steps required this way. I think this might be the better way.

I'm sure there are other options I'm overlooking. Anyone have thoughts?

imacrayon commented 6 years ago

You could sent the “register to vote” message in all supported languages, prefixed with a number, and then then prompt the user to pick their preferred language? This could be kind of spammy if there are a bunch of languages though

sethetter commented 6 years ago

@imacrayon that seems like a little overkill from a UX perspective. I think the most user-friendly approach would be option 2. What are your thoughts on that one? Might be a bit trickier to implement technically but not outrageously so. We could store the locales in a keyed array with their corresponding "subscribe" keywords. We would only really need to do this for the subscribe step. And we could support changing language by just texting the name of the language they prefer. Also, having something we respond with to "HELP" messages would be good, and this could be included.

imacrayon commented 6 years ago

@sethetter I like two as well. So will the scheduled messages need to be translated too? Would we use a service to do that or does there need to be both a “Spanish” and “English” field in the UI when creating a new scheduled message?

sethetter commented 6 years ago

@imacrayon what if the form shows a text area for each language, but there's a button to fetch a translation to populate the Spanish field with?

sethetter commented 6 years ago

Or if they leave it blank when creating, we can populate it using the translate service

sethetter commented 6 years ago

I think this is fixed by #22, and I added some translations in 6721af8. I'm going to open another ticket for letting scheduled messages be provided with a spanish translation,.