search

diablodale / dp.kinect2

Kinect v2 (XBox One) plugin for Cycling '74 Max
21 stars 4 forks source link

Register key doesn't work on same computer #53

Closed edavidova closed 4 years ago

edavidova commented 4 years ago

Hi, I had to wipe out my PC and now can't register the dp kinect. Please let me know if there is any solution, thank you! Eva

diablodale commented 4 years ago

Hello. There are no known issues with registration. I have no information on which I can help you.

You can review all the setup and registration steps at https://github.com/diablodale/dp.kinect2/wiki to learn how to install it again on your Windows computer.

Past resolved issues from other customers are also available here by clicking "issues" above, and then "closed" issues. If none of those helps you, please read https://github.com/diablodale/dp.kinect2/issues/1 as it has several questions and information which I need to help you further.

I'm confident we can resolve this quickly after we share the needed information.

edavidova commented 4 years ago

Thank you Dale, It just says that my keys have expired.

Sent from my iPhone

On Oct 21, 2019, at 6:28 PM, Dale Phurrough notifications@github.com wrote:

 Hello. There are no known issues with registration. I have no information on which I can help you.

You can review all the setup and registration steps at https://github.com/diablodale/dp.kinect2/wiki to learn how to install it again on your Windows computer.

Past resolved issues from other customers are also available here by clicking "issues" above, and then "closed" issues. If none of those helps you, please read #1 as it has several questions and information which I need to help you further.

I'm confident we can resolve this quickly after we share the needed information.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

diablodale commented 4 years ago

please read #1 as it has several questions and information which I need to help you further.

edavidova commented 4 years ago

Thank you, I will send everything tomorrow

Sent from my iPhone

On Oct 22, 2019, at 1:48 PM, Dale Phurrough notifications@github.com wrote:

 please read #1 as it has several questions and information which I need to help you further.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

edavidova commented 4 years ago

Hi Dale, Here are the specs for my computer and setup. It ran for a year, but I had to wipe it and reinstall everything. The only difference is that I installed Max 8 instead of 7.

Intel(R) Core(TM)i7-7700HQ CPU @2.80GH 2.80GHz RAM 16 GB Device ID C6377767-FB54-4046-824E-37C7B23FB8AC System 64-bit operating system, x64-based processor

Windows 10 Home version 1903 OS build 18362.356

Kinect SDK v2.0 1409

Thank you again! Looking forward to the solution!

All the best, Eva www.evadavidova.com

On Tue, Oct 22, 2019 at 8:19 PM Eva Davidova evayossifova@gmail.com wrote:

Thank you, I will send everything tomorrow

Sent from my iPhone

On Oct 22, 2019, at 1:48 PM, Dale Phurrough notifications@github.com wrote:



please read #1 https://github.com/diablodale/dp.kinect2/issues/1 as it has several questions and information which I need to help you further.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/diablodale/dp.kinect2/issues/53?email_source=notifications&email_token=ANRW2KWIWP6H2IEK2JA2FKDQP44HBA5CNFSM4JDEY5GKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEB6TRFI#issuecomment-545077397, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANRW2KVBSUCRLVOTQV7H43TQP44HBANCNFSM4JDEY5GA .

diablodale commented 4 years ago

I am willing to help. However, I first need answers to all the questions in https://github.com/diablodale/dp.kinect2/issues/1 So far, you have only answer 2 of the 10 questions there.

edavidova commented 4 years ago

Thank you Dale, and forgive my misunderstanding, and my little experience.

A friend (great musician and artist Matthew Gantt) helped me put the Max project together, so, although I can see what's going on, I am not an expert at all. I do realize now that probably I should have Unregistered, and then Register again after the wipe up of the computer...Too late. I would buy another licence, but the computer might not perform after all, so I don't want to "waste" a new licence before I know if the PC will behave.

1 Setup: Intel(R) Core(TM)i7-7700HQ CPU @2.80GH 2.80GHz RAM 16 GB Device ID C6377767-FB54-4046-824E-37C7B23FB8AC System 64-bit operating system, x64-based processor Nvidia Geforce GTX 1070

Windows 10 Home version 1903 OS build 18362.356

Kinect SDK v2.0 1409

Max 8 registered (i used Max 7 before, same registration)

  1. Issue: (Registration not working. Console messages bellow:) dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. dp.kinect2: dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. dp.kinect2: General access denied error. hr=0x80070005

dp.kinect2: dp.kinect2 requires Kinect20.Face.x64.dll 2.0.1410.19000 or greater + the matching NuiDatabase folder from that release (I could not find this on the internet and don't need Kinect face) dp.kinect2: registration key is not valid for activation on this date 2019-10-24T15:34:27Z dp.kinect2: RG: 167772160 RV: 0 dp.kinect2: dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support.

The @verbose 1 is already on the dp.kinect2 patch.

On my artwork's patch, there is one additional message: newobj: OSC-route: No such object Not sure if it is related to dpKinect

As I don't know how to put them on the internet, 2 zipped patches are attached-- the dp.kinect2 patch, and the patch for the artwork.

I hope this is enough information... And hope we can make it work for tomorrow as I have to show to some people. THANK YOU again!

All the best, Eva

On Wed, Oct 23, 2019 at 6:12 PM Dale Phurrough notifications@github.com wrote:

I am willing to help. However, I first need answers to all the questions in #1 https://github.com/diablodale/dp.kinect2/issues/1 So far, you have only answer 2 of the 10 questions there.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/diablodale/dp.kinect2/issues/53?email_source=notifications&email_token=ANRW2KXFIKCZV2S3PIXNK3DQQDD5HA5CNFSM4JDEY5GKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECDBKEA#issuecomment-545658128, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANRW2KV7KQ7DNBAP564LJ53QQDD5HANCNFSM4JDEY5GA .

diablodale commented 4 years ago

Hi, I am not able to provide support for your application made by your friend. I recommend you simplify first. Only follow the setup and registration steps at https://github.com/diablodale/dp.kinect2/wiki.

I am still missing a lot of information. I need answers to all ten of the questions I asked. To remind you....

It is ok to format your hard drive and reinstall dp.kinect2 on the same computer. When you register, dp.kinect2 should see that your hardware is the same and re-connect to the same license.

OSC-route is not software I provide. I recommend you google for it to learn more.

edavidova commented 4 years ago

Hi Dale, The problem is the same even if I only open a new patch with dpkinect. It just doesn’t recognize the license. Could you please give me a new one or access to trial? I promise if everything works I’ll pay once more

Sent from my iPhone

On Oct 24, 2019, at 3:35 PM, Dale Phurrough notifications@github.com wrote:

 Hi, I am not able to provide support for your application made by your friend. I recommend you simplify first. Only follow the setup and registration steps at https://github.com/diablodale/dp.kinect2/wiki.

I am still missing a lot of information. I need answers to all ten of the questions I asked. To remind you....

What specific version of Max are you running? 8 dot what? 8.?.? What version of the dp.kinect2 external you are using. Steps to reproduce your issue. Detail every step needed to create your issue. Please read #1 and provide detailed steps. I have six different things there I need. In part of the console output you provided, I can see that something was done to dp.kinect2. Mayne you or the software tried to register twice. This is unclear to me and this is why I need to know all the steps you follow, everything, all clicks, all installs, everything. You can see an example of the detail I need in #1 I need all the max console output. Copy and paste from the top to the bottom of the Max console window. There is much Max console output that you didn't provide. It is ok to format your hard drive and reinstall dp.kinect2 on the same computer. When you register, dp.kinect2 should see that your hardware is the same and re-connect to the same license.

OSC-route is not software I provide. I recommend you google for it to learn more.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

diablodale commented 4 years ago

Is there a language barrier between us? What are the languages you best write? I can write in English or in German.

I still can not help you until you provide answers to the questions I asked.

edavidova commented 4 years ago

Hi Dale, I think is more of a knowledge barrier--you know a lot, I know much less. I will try to respond everything and hope it will work soon! I would love to show the piece today.

on the main dp.kinect2 patch window: you have multiple files in your search path with the name dp.kinect2.maxhelp using this file: C:/Users/Eva/Documents/Max 8/Packages/dp.kinect2/help/dp.kinect2.maxhelp here are the other files with this name: C:/Users/Eva/Desktop/dp.kinect2.maxhelp dp.kinect2 v1.1.20170110.0 Win64, Copyright (c) 2014-2017 Dale Phurrough. This software comes with ABSOLUTELY NO WARRANTY. -All rights reserved except for those documented in the dp.kinect2 terms at http://hidale.com and granted by purchase/agreement to any entity listed as registered below. -Compiled with Eigen 3.2.8 licensed under Mozilla Public License, v2.0. Source code & license at http://eigen.tuxfamily.org/ -BY USING THIS SOFTWARE, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, DO NOT USE THIS SOFTWARE. dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. dp.kinect2: dp.kinect2 requires Kinect20.Face.x64.dll 2.0.1410.19000 or greater + the matching NuiDatabase folder from that release dp.kinect2: dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. dp.kinect2: General access denied error. hr=0x80070005

It is ok to format your hard drive and reinstall dp.kinect2 on the same computer. When you register, dp.kinect2 should see that your hardware is the same and re-connect to the same license.

On the registration tab:

you have multiple files in your search path with the name dp.kinect2.maxhelp using this file: C:/Users/Eva/Documents/Max 8/Packages/dp.kinect2/help/dp.kinect2.maxhelp here are the other files with this name: C:/Users/Eva/Desktop/dp.kinect2.maxhelp dp.kinect2 v1.1.20170110.0 Win64, Copyright (c) 2014-2017 Dale Phurrough. This software comes with ABSOLUTELY NO WARRANTY. -All rights reserved except for those documented in the dp.kinect2 terms at http://hidale.com and granted by purchase/agreement to any entity listed as registered below. -Compiled with Eigen 3.2.8 licensed under Mozilla Public License, v2.0. Source code & license at http://eigen.tuxfamily.org/ -BY USING THIS SOFTWARE, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, DO NOT USE THIS SOFTWARE. dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. dp.kinect2: dp.kinect2 requires Kinect20.Face.x64.dll 2.0.1410.19000 or greater + the matching NuiDatabase folder from that release dp.kinect2: dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. dp.kinect2: General access denied error. hr=0x80070005

dp.kinect2: registration key is not valid for activation on this date 2019-10-25T15:38:55Z dp.kinect2: RG: 167772160 RV: 0 dp.kinect2: dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. dp.kinect2: RG: 33558528 RV: 0 dp.kinect2: dp.kinect2 is not registered or has expired. Register your key or visit http://hidale.com for purchase and support. I fervently hope this will help resolve the problem. Thank you for your time, and please forgive my inexperience. All the best, Eva

*PS: *Today is my birthday in case this helps. PS.PS http://PS.PS: One of the good things about this back and forth has been to see some of your work. And I think I've seen "Birds in a Tree" way back, years ago... Are you going to do any show/ festival in NY soon?

On Thu, Oct 24, 2019 at 9:08 PM Dale Phurrough notifications@github.com wrote:

Is there a language barrier between us? What are the languages you best write? I can write in English or in German.

I still can not help you until you provide answers to the questions I asked.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/diablodale/dp.kinect2/issues/53?email_source=notifications&email_token=ANRW2KS5MAIWDUHMQOSLDO3QQJBKJA5CNFSM4JDEY5GKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECG3XMI#issuecomment-546159537, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANRW2KQ7SSZZFNWAXUN7BQLQQJBKJANCNFSM4JDEY5GA .

diablodale commented 4 years ago

Thanks for the info. We are making progress :-) It is unclear to me what you are clicking, after you click on the registration tab. In part of what you pasted, I see multiple attempts. What are you clicking? What registration file(s) are you selecting? And from what folder are you selecting them (because I see you have multiple installs)? And after each independent click, what is the response that appears in the Max console window?

I do recommend you have dp.kinect2 only installed in one location. Advanced user can manage multiple installs. But I don't recommend that for user's with your current level of knowledge. From what I can deduce from what you pasted, you have a copy at C:/Users/Eva/Documents/Max 8/Packages/dp.kinect2 and a copy at C:/Users/Eva/Desktop/

I also caution that the dp.kinect2.maxhelp file you have at C:/Users/Eva/Desktop/dp.kinect2.maxhelp may not be installed correctly. It is important for user's with your level of knowledge to maintain the folder structure that is provided in the ZIP download as seems to be at C:/Users/Eva/Documents/Max 8/Packages/dp.kinect2

In general, I see error codes that report you are using invalid registration keys. So I need answers to the above to investigate more.

diablodale commented 4 years ago

Also, are you clicking on the (trial) button on the registration tab? I think you already own a dp.kinect2 license; I see a similar named person in my store's records. Paid licenses have no expiration date. So one of the errors you see registration key is not valid for activation on this date is not possible with a paid license.

edavidova commented 4 years ago

I am going to delete the dp.kinect and download again to see if anything works better. Please let me know where should I put the .dpreg file... Or if there is anything different that I should do Thanks!

....registration key is not valid for activation on this date is not possible with a paid license." --It is possible, because it is what is happening in my case :-(

On Fri, Oct 25, 2019 at 12:23 PM Dale Phurrough notifications@github.com wrote:

Also, are you clicking on the (trial) button on the registration tab? I think you already own a dp.kinect2 license; I see a similar named person in my store's records. Paid licenses have no expiration date. So one of the errors you see registration key is not valid for activation on this date is not possible with a paid license.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/diablodale/dp.kinect2/issues/53?email_source=notifications&email_token=ANRW2KSY3EXH3BV4QS7GP3DQQMMRNA5CNFSM4JDEY5GKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECI3LZA#issuecomment-546420196, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANRW2KQPUK6EHMD2C5MOPVLQQMMRNANCNFSM4JDEY5GA .

edavidova commented 4 years ago

Hi Dale, I deleted and re-downloaded the dp.kinect2 folder. Still the same... Is it possible that the .dpreg file doesn't work because it was on an external drive? (while I had all the PC reformatted) I am really dishearted right now.

On Fri, Oct 25, 2019 at 3:42 PM Eva Yossifova evayossifova@gmail.com wrote:

I am going to delete the dp.kinect and download again to see if anything works better. Please let me know where should I put the .dpreg file... Or if there is anything different that I should do Thanks!

....registration key is not valid for activation on this date is not possible with a paid license." --It is possible, because it is what is happening in my case :-(

On Fri, Oct 25, 2019 at 12:23 PM Dale Phurrough notifications@github.com wrote:

Also, are you clicking on the (trial) button on the registration tab? I think you already own a dp.kinect2 license; I see a similar named person in my store's records. Paid licenses have no expiration date. So one of the errors you see registration key is not valid for activation on this date is not possible with a paid license.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/diablodale/dp.kinect2/issues/53?email_source=notifications&email_token=ANRW2KSY3EXH3BV4QS7GP3DQQMMRNA5CNFSM4JDEY5GKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECI3LZA#issuecomment-546420196, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANRW2KQPUK6EHMD2C5MOPVLQQMMRNANCNFSM4JDEY5GA .

diablodale commented 4 years ago

I can help you no further until you answer my questions I asked above. From what I can see so far, everything is working as expected.

diablodale commented 4 years ago

Checking back in with you. Did you resolve the issue yourself? If not, I can help after you provide the diagnostic information I requested above.

If I don't hear from you in roughly a week, I'll close this issue.

diablodale commented 4 years ago

Closing due to no information from customer