Dialogflow have the integration with Genesys Cloud.
We are using this integration via Telephony channel.
Call flow-> Call comes in first to Genesys Cloud system, Later we send the control to Dialogflow for collecting inputs, once done the control will be back to Genesys cloud.
The issue we are facing here is we need to do some authentication or a API call at dialogflow end, but we do not hold any information at dialogflow until we request them to provide, so for that we are planing to send the customer Mobile number from Genesys Cloud to Dialogflow, but that feature is not yet available. Dialogflow is not taking any inputs from outside channel, please let me know will that feature will be added in the next releases?
Dialogflow have the integration with Genesys Cloud.
We are using this integration via Telephony channel.
Call flow-> Call comes in first to Genesys Cloud system, Later we send the control to Dialogflow for collecting inputs, once done the control will be back to Genesys cloud.
The issue we are facing here is we need to do some authentication or a API call at dialogflow end, but we do not hold any information at dialogflow until we request them to provide, so for that we are planing to send the customer Mobile number from Genesys Cloud to Dialogflow, but that feature is not yet available. Dialogflow is not taking any inputs from outside channel, please let me know will that feature will be added in the next releases?