Unable to refund transaction - missing required billing information

[britteninc]

Description I am unable to refund a transaction through the "Transactions" tab in Commerce. I am using Authorize.net as our gateway and am getting an error that billing information as well as email is required. When looking at the order's "Order Details" tab, there is a complete and correct billing and shipping address for the order. The customer also has an email address. Here is the gateway response snapshot:

{ "refId": "9329", "messages": { "resultCode": "Error", "message": { "code": "E00027", "text": "The transaction was unsuccessful." } }, "transactionResponse": { "responseCode": "3", "authCode": [], "avsResultCode": "P", "cvvResultCode": [], "cavvResultCode": [], "transId": "0", "refTransID": "42393131582", "transHash": [], "testRequest": "0", "accountNumber": "XXXX2452", "accountType": "Visa", "errors": { "error": [ { "errorCode": "33", "errorText": "Bill To First Name is required." }, { "errorCode": "33", "errorText": "Bill To Last Name is required." }, { "errorCode": "33", "errorText": "Bill To Address is required." }, { "errorCode": "33", "errorText": "Bill To City is required." }, { "errorCode": "33", "errorText": "Bill To State/Province is required." }, { "errorCode": "33", "errorText": "Bill To Zip/Postal Code is required." }, { "errorCode": "33", "errorText": "Email is required." } ] }, "transHashSha2": "B6EC4F122952F4CD11874AEE00AAE9B89484834EE138F16F061DEDD5A9C926B6FA779D9B82B89A43E854352A3D60366A59277C2105B6DE2B5A50FB34C068A842" } }

To Reproduce How, and what happened?

Open the order to be refunded and navigate to the "Transactions" tab. Enter in the amount to refund and optionally enter a refund note. Click the refund button Expected behavior Trying to do a full refund through the Commerce "Transactions" tab's "Refund" form.

Additional info

Craft version: Craft Pro 3.5.15.1 Commerce version: 3.2.12 PHP version: 7.2.30 Database driver & version: MySQL 5.5.62 Other Plugins & versions: Authorize.net for Craft Commerce 1.0.12

[benlobach]

@jlapan - Would you mind providing the response from the original transaction?