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digital-science / dimcli

Python client and CLI for scientometrics and research analytics using the Dimensions API.
https://digital-science.github.io/dimcli/getting-started.html
MIT License
43 stars 6 forks source link

Connection error while accessing Dimensions Analytics API on remote #73

Closed saralafia closed 2 years ago

saralafia commented 2 years ago

I am accessing the Dimensions API with dimcli on my university's remote HPC environment. My credentials are not recognized. I have tried both manual login and using the authentication helper. How can I overcome this connection error? The error I get is:

Login failed: please ensure your credentials are correct. Traceback (most recent call last): File "/sw/arcts/centos7/python3.8-anaconda/2020.07/lib/python3.8/site-packages/urllib3/connection.py", line 159, in _new_conn conn = connection.create_connection( File "/sw/arcts/centos7/python3.8-anaconda/2020.07/lib/python3.8/site-packages/urllib3/util/connection.py", line 84, in create_connection raise err File "/sw/arcts/centos7/python3.8-anaconda/2020.07/lib/python3.8/site-packages/urllib3/util/connection.py", line 74, in create_connection sock.connect(sa) OSError: [Errno 101] Network is unreachable

lambdamusic commented 2 years ago

Please email supportapi@dimensions.ai for this sort of issues