search

digitalmethodsinitiative / dmi-tcat

Digital Methods Initiative - Twitter Capture and Analysis Toolset
Apache License 2.0
367 stars 114 forks source link

Exports marked as 'downloads' work but those marked as 'launch' do not? #379

Closed warren-pearce closed 4 years ago

warren-pearce commented 5 years ago

Hi - I have just had TCAT installed at my institution, and getting a strange error: any tweet exports where the link is marked as 'download' work fine (e.g. random set of tweets, export all tweets), but any exports marked as 'launch' (i.e. most) do not. I get a screen that looks correct with a URL link to a file, but if I click on the link I get a 404 message, and if I right click to 'save the link as' the file I download has no content.

I am going to raise it with the Information Services people here, but thought I would ask here if it is a known issue. Thanks!

xmacex commented 5 years ago

Hmm a web server configuration issue? Can the web server write to directory analysis/cache?

Do the web server error logs (e.g. /var/log/apache2/error.log for Apache2 on Ubuntu or Debian) say something? You can list HTTP 404 errors e.g. with awk '$9 == 404 {print}' /var/log/apache2/access.log to see which URL caused them, and then check if they are available to the server to send over.

niczem commented 4 years ago

hi warren, is there any update on the issue?