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digitalwithyou / craft-facebook-conversion

Craft CMS plugin to send web events directly to Facebook
https://digitalwithyou.com/en/plugins/facebook-conversion/getting-started
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Errors and warnings in Facebook dashboard #10

Open karensg opened 3 years ago

karensg commented 3 years ago

Hi @Diewy,

I would like to share a couple of issues that I have with the Facebook implementation.

  1. Server Sending Invalid Match Key Parameters for xxx Event Two events have this:

    • ViewContent Your server is sending an invalid email parameters value for your ViewContent event. This may be because there was an error in the parameter value. image
    • Search Your server is sending an invalid country, ct, email, external_id, fbp, fn, ip_address, ln, phone, zip parameters value for your Search event. This may be because there was an error in the parameter value. image

  2. Server external ID not matching to pixel external ID This happens for addToCart, Search and Purchase events. I am using your twig snippet where the external_id is set. Should it always be set even when a random visitor logs in?

image

Do you have any suggestions what the issue might be? Do you have these problems on your instances?

karensg commented 3 years ago

Update: the first issue magically got solved.

WHITE-developer commented 1 year ago

We have the same issue for #2. Any news on this?