Open guiray opened 3 years ago
Sorry to hear about this - were you able to reproduce the issue on the second machine? If you can make a minimal project that reproduces the problem (say just a few frames long) that would be the easiest way for us to debug further. Alternatively there are ways of enabling logging, but this may be more tedious.
Alright I'll be able to do this early next week.
Here is the project with some frames and a screenshot of the error: https://github.com/guiray/HAP_Encoding_Error_Debug
I confirm I have the same error on a second machine with these specs:
Windows 10 Intel Xeon W3565 3.2GHz 12 GB RAM QUADRO 4000
Amazing, thanks for creating that project!
I'll get to checking into it on the weekend.
When starting a render in Premiere Pro or Media Encoder (CC 2019 and CC 2020), the render crashes with the "Failed" status. Here is what the log says:
Seems like it's an import error. But I am able to render the same content / project in other formats (ex: img sequence, h264, quicktime animation...). So my guess is that there is something going on with the HAP encoder plugin install on my machine.
I will try to replicate the issue on a second Windows machine (similar specs but different GPU) and report back here.