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disguise-one / hap-encoder-adobe-cc

Community-supported exporter of HAP codec family for Adobe CC applications
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Error code: 99 on CC 2019 and CC 2020 #50

Open guiray opened 3 years ago

guiray commented 3 years ago

When starting a render in Premiere Pro or Media Encoder (CC 2019 and CC 2020), the render crashes with the "Failed" status. Here is what the log says:

------------------------------------------------------------
 - Encoding Time: 00:00:08
09/01/2020 10:40:41 AM : Encoding Failed
------------------------------------------------------------
HAP
codec implementation: HAP
Export Error
Error compiling movie.

Export Error

Exporter returned bad result.

Writing with exporter: HAP
Writing to file: F:\200820_bacteries_udem_lab_captation\export\haptest.mov
Around timecode: 00:02:52:17
Component: HAP of type Exporter
Selector: 9
Error code: 99

------------------------------------------------------------

Seems like it's an import error. But I am able to render the same content / project in other formats (ex: img sequence, h264, quicktime animation...). So my guess is that there is something going on with the HAP encoder plugin install on my machine.

Windows 10 Intel Xeon W3565 3.2GHz 12 GB RAM GTX 680

I will try to replicate the issue on a second Windows machine (similar specs but different GPU) and report back here.

GregBakker commented 3 years ago

Sorry to hear about this - were you able to reproduce the issue on the second machine? If you can make a minimal project that reproduces the problem (say just a few frames long) that would be the easiest way for us to debug further. Alternatively there are ways of enabling logging, but this may be more tedious.

guiray commented 3 years ago

Alright I'll be able to do this early next week.

guiray commented 3 years ago

Here is the project with some frames and a screenshot of the error: https://github.com/guiray/HAP_Encoding_Error_Debug

guiray commented 3 years ago

I confirm I have the same error on a second machine with these specs:

Windows 10 Intel Xeon W3565 3.2GHz 12 GB RAM QUADRO 4000

GregBakker commented 3 years ago

Amazing, thanks for creating that project!

I'll get to checking into it on the weekend.