Disqus not replacing the Wordpress comments

[ido1990]

Hi, I've been using Disqus for a long time now and after updating to the newer version I see both Disqus and the Wordpress comments system on the post. I tried installing Disable Comments plugin but it disables Disqus as well. Thanks.

[exetico]

We're facing the same problems at Meremobil.dk. I just tried almost everything, but currently i can't find out, what's going on. So i removed everything and installed it as a new plugin, using the "automatic"-setup. Let's see how it goes. All other things didn't do the trick.

Disqus Plugin version 3.0.12 Wordpress version 4.9.4

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Update 1: Sync is not working, but i can't see any comments, after the 8. of february.

Auto syncing: Running
Updated synced comment "3756**4**9" from Disqus: 2018-02-13 2:28 pm

But at our article-overview, no comments is showing up as expected. By browsing the articles, a lot of comments is added, so i guess we've the same issue.

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Update 2: I just visited the "Syncing"-tab again, but now an error shows up. No changes is made...

Auto syncing: Running
Error occurred during sync request from Disqus: 2018-02-13 2:32 pm

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Update 3: Just made a reset on our access-keys, and now this status shows up, after changing the keys:

Auto syncing: Running
Syncing established with Disqus servers: 2018-02-13 2:52 pm

No error, but also "no new comments" shows up :(

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Update 4: Now i'm back with...

Auto syncing: Running
Error occurred during sync request from Disqus: 2018-02-13 3:57 pm

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Update 5 - 1. march 2018 Now all the data is loading. No changes has been made since update 4 :D

[ryanvalentin]

@ido1990 I think we'll need to take a look at your site, do you have a link to it? Can you also post which WordPress theme you're using?

@exetico I think you might have a different issue than @ido1990 at this point - it looks like Disqus works on the public part of your site, correct?

The only issue you're faced with are some errors when syncing some of the new Disqus comments back to your server. If you don't mind, repost this as a new issue?

[ido1990]

@ryanvalentin Sure. This is one of the posts: https://goo.gl/XXnKfU I'm using Bloggerz theme: https://wordpress.org/themes/bloggerz/

[ido1990]

@ryanvalentin any updates? Which file responsible for replacing the comments in the theme? I know a little but of PHP maybe I can figure it up.

[ryanvalentin]

@ido1990 I don't see a good way to handle the plugin for this particular theme, after looking at the code. What you can do with this theme is to edit the template/content-theme.php file and comment out the content-form-wrapper section highlighted below:

Normally this form is included within the comments_template that the plugin overrides, but in the case of this theme it's separate, which is why it didn't quite work.

[ido1990]

All right, so I just use some CSS to hide it or remove it with JQuery. Many thanks!