Open akamilkhan opened 3 years ago
Agent comment from kyle.cai in Zendesk ticket #47445:
Dear developer ,
Thank you for contacting DJI.
The odd thing is, it starts working after we access the album from the handheld joystick. It keeps on working after that until we reboot the drone. Any idea what might be going wrong? -->OSDK and remote control (APP) cannot access the album at the same time.It is recommended that you verify this function of the OSDK without operating the APP. If the APP has access, please exit the album for a period of time (about 30s) and then access through the OSDK.
Thank you for your understanding and support, hope you have a nice day.
Best Regards,
DJI SDK Support Team
°°°
We have had the same experience. The SD card functionality seems to be still in beta state pretty unreliable. Not even putting the album mode takes it out of the state where it constantly timeouts.
Hi @dji-dev,
If we don't use remote control (APP), OSDK gives the error that is shown in logs shared in issue descriptions.
For the logs shared in description, remote control (APP) was turned off.
Thanks, Kamil
Agent comment from kyle.cai in Zendesk ticket #47445:
Dear developer ,
Thank you for contacting DJI.
Thank you for your understanding and support, hope you have a nice day.
Best Regards,
DJI SDK Support Team
°°°
Hi DJI,
Thank you for the response.
We tried again the things that you mentioned but nothing changed. We are still getting the timeout.
a[1372534.780]STATUS/1 @ fileListMonitorTask, L153: curTimeMs:1372534780 refreshTimeMs:1372528772
[1372534.780]ERRORLOG/1 @ fileListMonitorTask, L154: downloadMonitorTask timeout!! device type : 1 index: 0
[1372534.780]STATUS/1 @ SendAbortPack, L957: SendAbortPack
[1372534.781]STATUS/1 @ fileListReqCB, L34: ##[Download main camera file list] : ret = 255
[1372534.781]STATUS/1 @ fileListMonitorTask, L164: Finish req filelist task cause of timeout, reset downloadState to be DOWNLOAD_IDLE
Sorry,Does this problem still exist? If it still exists and needs support from DJI , please send the specific exception information to dev@dji.com. Sorry, because of the mail system, we may not be able to effectively receive the reply message again.
We are trying to run "payloads_download_sample" sample application on DJI Matric 300 RTK. When we try to get filelist or filedata, we are getting a timeout.
The odd thing is, it starts working after we access the album from the handheld joystick. It keeps on working after that until we reboot the drone.
Any idea what might be going wrong?
Here are the complete logs from the application:
Thank in advance.