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dkodnik / ispyconnect

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Ispy wont work period #38

Open GoogleCodeExporter opened 9 years ago

GoogleCodeExporter commented 9 years ago 
I am a paid subscriber and I keep getting this same error message whatever I 
do. 

I have tried to manually forward my ports. I have tried to automatically 
forward my ports. I have used Portforwarding.com to forward my ports and they 
say they are correctly. I have reset my router to factory settings twice. I 
have gone with noip.com for DNS address. I have turned off my firewall. I have 
turned off and uninstalled my antivirus. Nothing works. I have also tried to 
embed the camera on my website here: 
http://www.armedforcesan...cyservicesfitness.com/#!webcam/cnjj

but it keeps saying it is loading and never does. 

Please help. Nothing works. 

Local iSpy Server: http://192.168.1.150:8080
Checking local server... OK
Checking WebServer... OK
Checking your firewall... iSpy is enabled
Checking your account... Found: armyvetcopcoach@gmail.com
Your subscription is valid.
IPv4: Checking port mappings... 
8080 -> 8080 on 192.168.1.150 (TCP)
Checking external access... 
iSpyConnect is trying to contact your server at: 
http://armyvetcopcoach.n...-43eb-ba64-a4abc7af531c 
Failed: Could not connect to iSpy running on your computer. Check your firewall 
and router settings. If you continue local access, SMS and email alerts will 
still work but remote (external) access to view your cameras and microphones 
won't be available.
Your router should be configured to forward TCP traffic from WAN (external) 
port 8080 to internal (LAN) port 8080 on IP address 192.168.1.150
Check http://www.ispyconnect.c...guide-connecting.aspx#6 for troubleshooting.
Your port mapping seems to be OK - try turning your router off and on again. 
Failing that we recommend checking with your ISP to see if they are blocking 
port 8080 or check if your antivirus protection (eset, zonealarm etc) is 
blocking iSpy. 

If you still cannot get it working, please copy and paste this information into 
http://www.ispyconnect.com/contact.aspx

Original issue reported on code.google.com by ArmyVetC...@gmail.com on 14 Oct 2012 at 11:20

GoogleCodeExporter commented 9 years ago 
Hello have you checked that your ISP isn't blocking ports? Also check that your 
router isn't behind another router (separate gateway device?).

It could just be that your router is knackered.

The server in ispy is running fine - the issue is with port forwarding which is 
out of our control unfortunately.

Original comment by ad...@developerinabox.com on 15 Oct 2012 at 11:10

GoogleCodeExporter commented 9 years ago 
Army Vet,

Try a different port number. I'm in the US, and my ISP blocked port 8080 for 
some reason. I ended up using port 23000 or something like that.

Remember - change the port forwarding on your router first (or follow your 
instructions on PortForwarding.com to enter in your new port number), then 
change the port number in iSpyConnect.

Original comment by tevelis...@gmail.com on 15 Oct 2012 at 4:07

GoogleCodeExporter commented 9 years ago 
Tevelis, thanks alot. I have the portforwarding software to do it but I dont 
understand. How do I use another port? I know how to forward a port but I dont 
understand how to use a different port? Then also I dont know how to change the 
port number in Ispy since it keeps saying I need to use port 8080. Much 
appreciate.

Original comment by ArmyVetC...@gmail.com on 16 Oct 2012 at 2:38

GoogleCodeExporter commented 9 years ago 
No matter what ports I use it wont work.

Original comment by ArmyVetC...@gmail.com on 16 Oct 2012 at 5:32

GoogleCodeExporter commented 9 years ago 
Port Forwarding can be a little tricky, but if you can successfully do it once, 
you can do it again. Don't give up, I'll try to help you out. :)

First, tell me a little bit about your hardware setup.

1. Who's your ISP?
2. What kind of router did your ISP give you?
3. Did you purchase a WiFi access point? If so, do you know if it's running 
DHCP/NAT?
4. How is your iSpy computer (aka the computer that will be running iSpy) 
connected to this network - WiFi or Ethernet?
5. Can this computer successfully browse the web?
6. Do you know what this computer's LAN IP address is?

Assuming you have a simple setup, here's a visual of how port forwarding works. 
I'll use port 8080 as the example port that will be forwarded.

ISP Router (forwards port 8080 to computer 192.168.1.101) --> Your iSpy 
Computer (has IP address of 192.168.1.101 and listens on port 8080)

So long story short, the router needs to know 2 things: the IP address of your 
iSpy computer AND the port number.

You can change your iSpy computer's listening port by click on the Web Server 
button in iSpy.

Original comment by tevelis...@gmail.com on 17 Oct 2012 at 3:10

Attachments:

GoogleCodeExporter commented 9 years ago 
Tevelis, Thanks alot for the response. It is very much appreciated.

My ISP is Pinnacles Telephone. 
I have a netgear router. I bought it for wireless.
Not sure what you mean by purchase a wirless access point. I have a netgear 
router connected to the DSL modem.
Ispy is connected by WIFI
Computer can successfully browse the web.
Yes, I know what my computer's LAN Address is.
I followed all the instructions and it doesnt work. 
Does that help you? Thanks

Original comment by ArmyVetC...@gmail.com on 18 Oct 2012 at 7:14

GoogleCodeExporter commented 9 years ago 
 ad...@developerinabox.com,

portforwarding.com guarantees my ports are forwarded and I just went and got a 
new router. Same problem. The only answer I am waiting for is if my ISP is 
blocking ports but I have tried a variety of different ports.

Original comment by ArmyVetC...@gmail.com on 18 Oct 2012 at 7:21

GoogleCodeExporter commented 9 years ago 
You have a DSL modem as your gateway and a Netgear WiFi router as your WiFi 
access point. I have a feeling you might have double NAT. It's not the kind of 
thing that will disrupt your web browsing or internet connection, but it will 
prevent port forwarding from working. Google "double NAT" to learn more about 
what it is.

Ok, here are some workarounds to get iSpy working:

1) Easier. Disconnect the Netgear router from your DSL modem. Then connect your 
iSpy computer via ethernet directly to the DSL modem. I realize this may not be 
possible if your home/office doesn't have room for your iSpy computer, but this 
will be easiest way to confirm that port forwarding works. You can do this step 
first to confirm to yourself that iSpy can connect to iSpyConnect.com.

2) Slightly harder. Assuming you want your iSpy computer to always work on WiFi 
long-term, you'll have to setup your LAN in such a way that your iSpy computer 
is receiving an IP address from the DSL modem, not the Netgear. Here's what you 
can do...

2)a. Disable DHCP on your Netgear router. You'll have to go into your Netgear 
router's settings web page to do this.
2)b. Using an ethernet cable, connect your Netgear router's LAN port to a DSL 
modem's LAN port. This is really important. Do not use the WAN port on the 
Netgear router. Use the LAN port on the Netgear router.

Original comment by tevelis...@gmail.com on 18 Oct 2012 at 4:24

GoogleCodeExporter commented 9 years ago 
tevelis,
Good answer and thank you.
Unfortunately neither worked.
When I connect my computer directly to the DSL modem it does not give me 
internet. For some reason it must go through the router. 
I did what you said in step two and it also will not give me internet access 
and Ispy says it is unavailable. 
Also my ISP said they dont block any ports.

Original comment by ArmyVetC...@gmail.com on 18 Oct 2012 at 7:23

GoogleCodeExporter commented 9 years ago 
Ok, let's take a step back and verify everything. I assume you've already 
returned things to the way they were before my suggestions, and your iSpy 
computer is successfully connected to the internet.

Netgear router - login and tell me the following: LAN IP, LAN Gateway IP, WAN 
IP, WAN Gateway IP.

That should pretty much definitively tell me where your NAT is occurring. The 
device that does your NAT must also do your port forwarding.

Original comment by tevelis...@gmail.com on 20 Oct 2012 at 11:14

GoogleCodeExporter commented 9 years ago 
Perhaps I should emphasize that last comment I made a little more:

THE DEVICE THAT DOES PERFORMS NAT IS WHERE A PORT FORWARDING RULES MUST BE 
SETUP.

Your job is to find the device that is doing your NAT, and then setup port 
forwarding rules on that very same device. It's either going to be the Netgear 
or the DSL.

I'm hesitant to trust the "portforward.com software" that you got. It may work 
for some people, but call me old school - I don't trust my port forwarding 
rules to some program. How does the software know your router password? There 
are literally thousands of models of routers out there in the world - they 
can't all be easy enough to configure that 1 program can setup port forward 
rules on all of them. I'm also paranoid too. How do you know this software 
doesn't install some crazy spyware on your router? My head is spinning with the 
multitude of pranks that can be pulled - keylogger, DNS override, JavaScript 
insertion, and the list goes on...

Original comment by tevelis...@gmail.com on 20 Oct 2012 at 11:29